Unable to print PDFs from new iMac

[Gerard349244064m6d]

I just bought a new iMac, and migrated all data and apps from the old machine smoothly. I now cannot print PDFs, however. I can print from other programs, so the printer (HP ENVY 4500) is not the problem. I can open and manipulate PDFs, just not print (when I click print, I get the spinning color wheel that never stops). 

I have Adobe Acrobat DC, and when I check for updates, it says there are none. My MacOS is up to date.

Thanks.

[ls_rbls · Accepted solution]

Hi @Gerard349244064m6d ,

I assume your iMac has a new M3 chip. Lately, some mac Users have been reporting problems with Acrobat printing. if everything used to work fine before, I am not really  sure why this is happening.

nevertheless, have you try installing Rosetta2 on that iMac?

See apple support guidance below:

• https://support.apple.com/en-us/HT211861

Can you confirm if installing Rosetta 2 would improve this issue?

Also, how did you installed that printer?  Are you using the Bonjour Service on that mac?

If yes, See additional troubleshooting guidance from HP here:

• https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/what-is-a-bonjour-malfuncti...

And below how to activate the Bonjour service on mac if you see fit trying this method:

• https://techanzone.com/how-to-enable-bonjour-on-mac/

[Gerard349244064m6d]

I had never heard of Rosetta before (and no one at the Apple Store mentioned it as something I might need), but after a little investigation, I installed it, and it seems to have solved the problem. Thanks.

[ls_rbls]

You're welcome.

[vivian310263156wxf]

I am having the same issue. Does this solution work for MacBook Pros (chip: Apple M2 Pro) too? Also, my initial research indicated that it was OS-based, specifically Catalina vs Sonoma. Any feedback or suggestions?