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Unable to print validated e-signature

Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Greetings

 

I’m using Acrobat Pro DC 2021 and have been trying to print a form bearing a validated e-signature with no success.

 

When viewed on the computer as a pdf file, the signature is valid and bears a green tick.

Esign.jpg

Whenever I print the pdf file, the signature bears a yellow question mark and says the signature is “not verified”.  

 

I’ve tried all the following:

  1. Checked for updates (none available)
  2. Picked “Document and Markups” in the “Comments and Forms” section when giving the print command
  3. Picked “Document and Stamp” in the “Comments and Forms” section when giving the print command
  4. Downloaded the file again and attempted the entire process again

 

Still no luck. Please provide a solution

 

Warm regards

 

TOPICS
PDF forms , Security digital signatures and esignatures

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correct answers 1 Correct answer

Community Beginner , Jun 22, 2021 Jun 22, 2021

While I don't disagree with the larger correctness of what you are saying, this concept is of little use when grappling with a beuraucracy that concretely demands that a printout of the certificate bear a 'tickmark' and not a 'question mark'. 

Similar to previous such posts on this topic (of which there are quite a few now) I join the ranks of users of the program who had to devise their own solutions. I'm posting what worked for me in the hope that it will help someone else. From what I know thi

...

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Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. AS described yo are unable to print the validated E- signature form and getting the error signature is not verified. Also you have tried most of the troubleshooting with no success.

 

Please try to print the PDF as an image and see if that works for you. Open the PDF > Go to Print > Advanced > Print as image

 

If it still doesn't work, try to open the PDF in a web browser (Chrome) for testing and try to print it from there and check.

 

Regards

Amal

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Hi Amal, 

 

Thank you for replying. 

 

I'm afraid the solution you offered regarding the printing as a picture does work, but it changes the appearance and quality of the text - it becomes grainy and less prescise, and some of the offices I tried to use the certificate in didn't accept it. 

 

Also when I tried to open the file in chrome the green tick disappeared, and however the body of the signature still said document approved. 

InkedEsign2_LI.jpg

 

 

Please help me out, this is a very important document and facing such basic problems printing it is posing a lot of problems. 

A lot of previous customers have also faced the same problem. 

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hi, I have removed the death certificate as requested.

Please let us know if you have any questions or need further help.

Thanks,

Scott

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Community Expert ,
Jun 22, 2021 Jun 22, 2021

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A printed copy of a digital signature is not validated, though. It can't be. In order to validate it you must be able to interact with it.

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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While I don't disagree with the larger correctness of what you are saying, this concept is of little use when grappling with a beuraucracy that concretely demands that a printout of the certificate bear a 'tickmark' and not a 'question mark'. 

Similar to previous such posts on this topic (of which there are quite a few now) I join the ranks of users of the program who had to devise their own solutions. I'm posting what worked for me in the hope that it will help someone else. From what I know this particular solution has thus far not been documented. 

1. Go to the Print Option 

2. Select "Documents and Markups" 

3. (this was what made it work for me) TURN OFF THE TONER SAVER PRINT MODE.

Print and the 'tick mark' now appears on the printout 

 

I know this sounds like a very stupid and makeshift solution, but why it worked is again beyond me. If you are stuck in the same situation, I hope it helps you too. 

 

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New Here ,
Oct 07, 2022 Oct 07, 2022

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THANKS ITS WORK

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New Here ,
Nov 25, 2022 Nov 25, 2022

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It was done,Thank you

 

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New Here ,
Jan 15, 2023 Jan 15, 2023

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Thanks much for this response. Really helped me. Weird hack though, but it's easy and more importantly, it works! 🙂 

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LEGEND ,
Jan 15, 2023 Jan 15, 2023

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Sounds like a bug. The tick mark should not print. Adobe might fix the bug one day, so may be worth planning for a future that doesn't depend on it one day.

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New Here ,
Jan 25, 2023 Jan 25, 2023

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LATEST

It worked that way; know not how to thank you! Namaste.

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