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Participant
October 11, 2024
Question

unable to process the page because the paper capture recognition service experienced an error. (6)

  • October 11, 2024
  • 2 replies
  • 1502 views

Hi.

I am experiencing OCR issue having an error message "unable to process the page because the paper capture recognition service experienced an error. (6)"

 

I have tried following, without resolution

1. copy .dll files as described in https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html

2. Uninstalled Acrobat and re-installed it

3. Uninstalled all Adobe products and creative cloud and re-installed

 

I'm running Adobe Acrobat Pro DC 2024.003.20180 64 bit

on Win 11 i7-11370H

32GB RAM

 

The issue appears on any scanned document, even one page doc. I don't think I am running out of memory.

 

What would be the next step I should take to get this sorted. This feature used to work but the issue appeared a while ago.

 

 

 

This topic has been closed for replies.

2 replies

Participant
October 24, 2024

Hi,

I have the same problem and try everything suggested. Can anyone hlep me to solve it?

Participant
October 25, 2024

I am running Adobe Acrobat Pro verion 2024.003.20180 (64-bit) on Win 10 Pro Version 22H2

(CPU-AMD Ryzen 5 5625U, RAM 16 GB)

Adobe Employee
October 16, 2024

Hi,

Sorry for the issue caused to you. Can you please share the diagnostic logs.

Logs can be taken as per the details in https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html

Please uoload/send the logs and share with me the ID which gets generated at the end.

Participant
October 16, 2024

Thank you for your reply.

I generated and sent the log files

id: afdd3932-e6af-4580-a9fa-926a7d9ebc02