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sarahb22320235
Participating Frequently
May 25, 2022
Frage

Unable to "Save As PDF" or convert Word files to PDF

  • May 25, 2022
  • 1 Antwort
  • 1060 Ansichten

Since (I think) a recent Windows update I have been unable to "Save As PDF" or convert Word files to PDF using the Acrobat tab on the ribbon.

 

BEFORE this issue I was getting to the point where I could only open one PDF at a time through Windows, otherwise would get the "A running instance of Acrobat has caused an error" error. 

 

I am using:

  • Acrobat Version: 22.1.20117.0
  • Microsoft® Word for Microsoft 365 MSO (Version 2204 Build 16.0.15128.20240) 32-bit
  • Windows 11 Home 22000.675

 

I have tried uninstalling and reinstalling both programs. I have tried repairing the installations. Everything is up to date. The PDFMOfficeAddin.dll Add-In is loaded and enabled in Word (I have tried removing and re-adding it). Nothing has worked. I can print to PDF but that fails if the document has complicated formating or fonts. 

 

I get one of these two error messages when I try:

Unable to find "Adobe PDF" resource files, OR

 

Running the installer in repair mode does nothing.

 

Dieses Thema wurde für Antworten geschlossen.

1 Antwort

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
May 25, 2022

The first thing I would try is to uninstall Acrobat using Adobe's "Cleaner" tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

A "normal" uninstall will leave stuff on the system that can potentially keep a problem from surviving a reinstall, but the Cleaner should take care of such things. If that still does not give you a working system, the problem may be on the Word side. 

S
sarahb22320235Autor
Participating Frequently
May 25, 2022

Have now tried this without success. I am going to try uninstalling and scrubbing Office and will report back if that helps.

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
May 31, 2022

That has solved the Save to PDF problem but I'm back to having the "A running instance of Acrobat has caused an error" problem.


There is one Adobe knowledgebase article about this error: https://helpx.adobe.com/acrobat/kb/failed-to-connect-to-dde-server.html

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