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R
RSS-WienMauer
Participating Frequently
August 30, 2022
解決済み

Unable to register Acrobat XI Pro with account

  • August 30, 2022
  • 返信数 2.
  • 2833 ビュー

Dear Support,

 

I am not able to find any link to an Adobe chat.

I wanted to register an Adobe XI Pro Serial-Number with an account but I get the message, that it is already used, the problem is I don't know with which account this number is registered.

 

Is there a possibility for the support to find out with which mail adress it is connected?

 

Kind regards.

このトピックへの返信は締め切られました。
解決に役立った回答 Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Adobe Acrobat XI is an old and EOL application and no longer supported on the latest Mac and Windows OS. For more information please check the help page https://adobe.ly/3z1RmeI

 

Let us know if you are referring to something else.

 

~Amal

返信数 2

H
hhts
Participant
May 31, 2024

I have same issue, it was really difificult to contact Adobe and they were no help.  My computer crashed and I had to install on a new computer and can't.  They want me to pay a monthly subscription and I hate the new version and should not have to pay a fee if I already own a software version.  This is insane

Amal.
Community Manager
Amal.Community Manager解決！
Community Manager
June 12, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Adobe Acrobat XI is an old and EOL application and no longer supported on the latest Mac and Windows OS. For more information please check the help page https://adobe.ly/3z1RmeI

 

Let us know if you are referring to something else.

 

~Amal

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
August 30, 2022

You can contact Adobe using this link: http://helpx.adobe.com/contact.html

R
RSS-WienMauer作成者
Participating Frequently
August 30, 2022

And where?

 

I only see this page:

 

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
August 30, 2022

They don't make it easy... Click on one of the "Weitere Information" under the Download and Installation header. On the page that shows up, there should be a "Contact Us" function (at least that's what it is called on the English version of the site). This should give the access to the chat function. 

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