Unable to register adobe acrobat pro serial number

Forum|Forum|7 years ago
November 13, 2018
3 replies
3147 views

Hi,

I purchased an adobe acrobat pro 2017 license from amazon. I need to go reinstall it and when I go to register the product code under "my products", it says it's already in use. I am unable to redownload it from amazon and they have told me to contact adobe. Can anyone help me?

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T

Test Screen Name

Legend

I wonder if it is possible if it was the 2015 version which was purchased. You say it installed before? What was the purchase date?

C

CHXITAuthor

Participant

I have installed it before, I can confirm it was 2017 and the amazon description says adobe acrobat 2017.

Bani Verma

Community Manager

Moving this query to Installing, Updating, & Subscribing to Acrobat community.

Ned Murphy

Legend

You can only register a product once... there is no need to register it again. Download links can be found at... Download Pro or Standard versions of Acrobat DC | Non-subscription

C

CHXITAuthor

Participant

I get to the point in the installer when putting in the serial number and it says the serial number could not be processed. Any ideas?

Ned Murphy

Legend

What is the message you get... can you provide a screen shot (no serial number showing)? Knowing exactly what the message is can be helpful in determining a solution. It might be a case where you are using the wrong serial number for the version you downloaded, or maybe you upgraded at some point and it is trying to find some info about the older version you upgraded from.

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