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C
CHXIT
Participant
November 13, 2018
Question

Unable to register adobe acrobat pro serial number

  • November 13, 2018
  • 3 replies
  • 3147 views

Hi,

I purchased an adobe acrobat pro 2017 license from amazon. I need to go reinstall it and when I go to register the product code under "my products", it says it's already in use. I am unable to redownload it from amazon and they have told me to contact adobe. Can anyone help me?

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
November 15, 2018

I wonder if it is possible if it was the 2015 version which was purchased. You say it installed before? What was the purchase date?

C
CHXITAuthor
Participant
November 15, 2018

I have installed it before, I can confirm it was 2017 and the amazon description says adobe acrobat 2017.

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
November 13, 2018

Moving this query to Installing, Updating, & Subscribing to Acrobat​ community.

Ned Murphy
Ned Murphy
Legend
November 13, 2018

You can only register a product once... there is no need to register it again.  Download links can be found at... Download Pro or Standard versions of Acrobat DC | Non-subscription

C
CHXITAuthor
Participant
November 13, 2018

I get to the point in the installer when putting in the serial number and it says the serial number could not be processed. Any ideas?

T
Test Screen Name
Legend
November 13, 2018

Is that the EXACT words? Cannot be PROCESSED?

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