Skip to main content
LWWTF
LWWTF
Participant
June 21, 2018
Question

UNABLE to reinstall Adobe Acrobat Pro DC

  • June 21, 2018
  • 2 replies
  • 1430 views

I cannot reinstall Adobe Acrobat Pro DC back on my computer. I have uninstalled/reinstalled SEVERAL times and keep getting errors. Can't call anyone, can't email anyone to help me with this problem!

My computer crashed and I had to reinstall all my software. THIS is the only software I am having issues with!

I have a disc and tried installing it from there. I have an account when I registered this product. NOTHING to help with this issue!

I have installed the cloud. Still nothing.

What do I have to do to get this done. I have been dealing with this issue for days now and have been trying to resolve this problem and cannot get anyone from Adobe to help me.

This topic has been closed for replies.

2 replies

LWWTF
LWWTFAuthor
Participant
June 22, 2018

I am still getting the Error 16 code

Adorobat
Adorobat
Participating Frequently
June 22, 2018

Please try the troubleshooting steps given in this help document: Configuration error in Adobe Creative Cloud

Adorobat
Adorobat
Participating Frequently
June 22, 2018

Hi Lwwtf,

As per the issue description mentioned above, you are facing issue when trying to install Acrobat Pro DC on the machine, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have a perpetual license for Acrobat Pro DC. Could you try installing Acrobat using the link given below and check if that helps:

Download Pro or Standard versions of Acrobat DC | Non-subscription

You need your Acrobat DC serial number to complete the installation: Find your serial number

Let us know if you need any help.

Shivam

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices