Unable to remove Digital ID that was once saved to Mac Keychain

[e86397891]

Hey,

I have reviewed the forums but could not find a solution at all. I have created a few digital IDs to be used in Adobe Acrobat Reader DC, but now, I am unable to remove the ones I saved in Mac Keychain store. From the preferences, I click on "signatures" and then to "identities and trusted certificates" and then to "more". I am able to remove the ones that I saved as files, but not the ones saved as in keychain. I also get warning for the ones that goes "Removing a digital ID is only permitted if the ID was created by Adobe Reader or Acrobat version 8.0 or later."

[Adorobat · Accepted solution]

Hi,

As per the issue description mentioned above, you are facing issue when trying to remove a digital ID, is that correct?

Please try the steps suggested in the following forum threads discussing the similar issue:

Sign - Error Code: 2148073494

How to delete the Digital ID from Acrobat Pro 9 Extended?

Let us know if you need any help.

Shivam

[stefanm70079581]

A client just asked me to sign off on their contract, which for some reason required me to create a new ID. So when I did, I accidentally made it a keychain ID. I now can't send emails from the account that the ID was assigned to, as the keychain ID asks for a password that I don't have. I tried following the steps to remove the ID, but the REMOVE button won't work. Please help, as this is very frustrating. Thanks!

[stefanm70079581]

This is the window that pops up - and I don't have a password for this. Plus I absolutely do not want this Adobe feature in my email.

[Adorobat]

Hi Stefanm,

As per the issue description mentioned above, you are unable to send emails as when trying to do so, it asks for a keychain password, is that correct?

Could you try creating a new login keychain using the steps given in the following link and try again?

Change or reset the password of a macOS user account - Apple Support

Let us know if you need any help.

Shivam

[Nick Sassow]

when you have 1000 password entries and you create a new login keychain, you lose all your entries.  I do not know of a tool that will scan my old keychain and put the good entries into my new keychain.   How can I identify the new adobe keychain entry and delete it to restore the keychain to before before the unfortunate action. 

Further when the new keychain flows through the email to a different users then on reciept the new EU Level 3 Digital signature fails on verification.  How do you comply with the new EU rules and how do you get your mail verified.