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e86397891
e86397891
Participant
May 9, 2018
Answered

Unable to remove Digital ID that was once saved to Mac Keychain

  • May 9, 2018
  • 1 reply
  • 6529 views

Hey,

I have reviewed the forums but could not find a solution at all. I have created a few digital IDs to be used in Adobe Acrobat Reader DC, but now, I am unable to remove the ones I saved in Mac Keychain store. From the preferences, I click on "signatures" and then to "identities and trusted certificates" and then to "more". I am able to remove the ones that I saved as files, but not the ones saved as in keychain. I also get warning for the ones that goes "Removing a digital ID is only permitted if the ID was created by Adobe Reader or Acrobat version 8.0 or later."

This topic has been closed for replies.
Correct answer Adorobat

Hi,

As per the issue description mentioned above, you are facing issue when trying to remove a digital ID, is that correct?

Please try the steps suggested in the following forum threads discussing the similar issue:

Sign - Error Code: 2148073494

How to delete the Digital ID from Acrobat Pro 9 Extended?

Let us know if you need any help.

Shivam

1 reply

Adorobat
Community Manager
AdorobatCommunity ManagerCorrect answer
Community Manager
June 6, 2018

Hi,

As per the issue description mentioned above, you are facing issue when trying to remove a digital ID, is that correct?

Please try the steps suggested in the following forum threads discussing the similar issue:

Sign - Error Code: 2148073494

How to delete the Digital ID from Acrobat Pro 9 Extended?

Let us know if you need any help.

Shivam

stefanm70079581
stefanm70079581
Participant
July 17, 2018

A client just asked me to sign off on their contract, which for some reason required me to create a new ID. So when I did, I accidentally made it a keychain ID. I now can't send emails from the account that the ID was assigned to, as the keychain ID asks for a password that I don't have. I tried following the steps to remove the ID, but the REMOVE button won't work. Please help, as this is very frustrating. Thanks!

stefanm70079581
stefanm70079581
Participant
July 17, 2018

This is the window that pops up - and I don't have a password for this. Plus I absolutely do not want this Adobe feature in my email.

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