Participant

Answered

Unable to remove Digital ID that was once saved to Mac Keychain

Forum|Forum|8 years ago
May 9, 2018
1 reply
6570 views

Hey,

I have reviewed the forums but could not find a solution at all. I have created a few digital IDs to be used in Adobe Acrobat Reader DC, but now, I am unable to remove the ones I saved in Mac Keychain store. From the preferences, I click on "signatures" and then to "identities and trusted certificates" and then to "more". I am able to remove the ones that I saved as files, but not the ones saved as in keychain. I also get warning for the ones that goes "Removing a digital ID is only permitted if the ID was created by Adobe Reader or Acrobat version 8.0 or later."

This topic has been closed for replies.

Correct answer Adorobat

Hi,

As per the issue description mentioned above, you are facing issue when trying to remove a digital ID, is that correct?

Please try the steps suggested in the following forum threads discussing the similar issue:

Sign - Error Code: 2148073494

How to delete the Digital ID from Acrobat Pro 9 Extended?

Let us know if you need any help.

Shivam

AdorobatCorrect answer

Participating Frequently

Hi,

As per the issue description mentioned above, you are facing issue when trying to remove a digital ID, is that correct?

Please try the steps suggested in the following forum threads discussing the similar issue:

Sign - Error Code: 2148073494

How to delete the Digital ID from Acrobat Pro 9 Extended?

Let us know if you need any help.

Shivam

stefanm70079581

Participant

A client just asked me to sign off on their contract, which for some reason required me to create a new ID. So when I did, I accidentally made it a keychain ID. I now can't send emails from the account that the ID was assigned to, as the keychain ID asks for a password that I don't have. I tried following the steps to remove the ID, but the REMOVE button won't work. Please help, as this is very frustrating. Thanks!

Nick Sassow

Participant

Hi Stefanm,

As per the issue description mentioned above, you are unable to send emails as when trying to do so, it asks for a keychain password, is that correct?

Could you try creating a new login keychain using the steps given in the following link and try again?

Change or reset the password of a macOS user account - Apple Support

Let us know if you need any help.

Shivam

when you have 1000 password entries and you create a new login keychain, you lose all your entries. I do not know of a tool that will scan my old keychain and put the good entries into my new keychain. How can I identify the new adobe keychain entry and delete it to restore the keychain to before before the unfortunate action.

Further when the new keychain flows through the email to a different users then on reciept the new EU Level 3 Digital signature fails on verification. How do you comply with the new EU rules and how do you get your mail verified.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded