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hum123456
Participating Frequently
March 31, 2020
Answered

Unable to remove signature from Fill & Sign

  • March 31, 2020
  • 7 replies
  • 57315 views

I have added a signature via fill and sign, but the " - " icon to remove the signature appears to be greyed out. It wont allow me to remove it.

My program is purchased through my employment, and therefore the instructions noted on this page don't work (I just don't have those options).

Is there a way I can remove the signature? Initials are already set so I cannot use this instead.

Can anyone help?

Correct answer sharon_3365

There is a solution to this which works everytime:

 

Find the folder named JSCache (in C:\users.....), go to the Security folder and remove the files:

acrobat_fss_signature_initials

acrobat_fss_signature_initialsi

acrobat_fss_signature_initialsk

 

It clears both your Signature and Initials and you can add them back in.  In you want to have something only temporarily untick the box in Adobe Fill & Sign so that the signature or initials aren't saved.

 

 

7 replies

A
Anuwat36901901663m
Participant
May 24, 2024

Same issue in May 2024, They could not solve thier problem still. Good job Adobe

    T
    Titan29570633f6ck
    Participating Frequently
    May 7, 2024

    If you just log out of acrobat and turn of secure mode in advanced security settings it'll work the first time you click remove on the signature. It's literally just better to not have an account affiliated if you don't have to. 

      T
      Titan29570633f6ck
      Participating Frequently
      May 7, 2024

      off*

      S
      Shelley36339300l094
      Participant
      April 16, 2024

      I'm in this thread for an answer from Adobe. This used to work just fine until recently. Now I have to go and delete 3 signature files (buried deep in my personal settings) every time I want to make a change which is a royal PITA. What changed Adobe?

        T
        Titan29570633f6ck
        Participating Frequently
        May 7, 2024

        Please check my latest reply. 

        H
        Haley26113910isth
        Participant
        July 19, 2023

        Same issue. This is unbelievably frustrating. Every time I have to fill out a new W9 (every other week) I have this issue. Adobe HAS TO FIX THIS. 

          T
          Titan29570633f6ck
          Participating Frequently
          May 7, 2024

          Please check my latest reply. 

          T
          Titan29570633f6ck
          Participating Frequently
          April 24, 2023

          My problem closely relates to the topic of this forum. I constantly have to change those fields and in order to change those signatures I sit and repeadedly press left click (sometimes for 5+ minutes). Is there any way to make that field more easily be removed?

            A
            andrew222498758tww
            Participant
            December 14, 2021

            I followed Hum123456's path to the security folder and removed these three files.

            Fixed the problem/cleared the signature for me.

            I am using Adobe Pro DC Version 2021.007.20099

              AkanchhaS8194121
              AkanchhaS8194121
              Legend
              March 31, 2020

              Hey There, 

               

              Where exactly you are looking for this "-" icon? The help artcile you have mentioned is for Adobe Sign signature.

              Looking at the description given above, I guess your application's settings has been managed by your IT team (as its an enterprise license, as shared). 

              Are you trying to remove your current signature like shown in the screenshot above? If yes, then its generally grayed out, unless you dont click on it.

              If managing signature is the only setting that you haven't been able to change, then it could probably be the application's issue. Help us with the exact screenshot of what you are trying to convey?

              Also, keep your Acrobat up-to-date. Open Acrobat>Help>Check for update>Reboot>and Recheck

               

              Thanks,

              Akanchha 

               

              W
              Wanda37135140xjw9
              Participant
              May 2, 2024

              Adobe, this is 2024 and this problem is still occuring.  Please fix this problem.  If there is a button to allow us to remove our signature, the button needs to work!  Please respond to this message because so many people have been having this problem for years and it is absolutely frustrating! 

                M
                MatBS
                Participant
                February 18, 2025

                Hi there

                 

                We are sorry to hear that. The issue is not reproducible at our end.

                 

                What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

                 

                If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

                 

                ~Amal


                Reinstalling is not a solution, it's a poor workaround. There must be a better way.

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