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A
amampinc
Participant
September 3, 2013
Question

Unable to save as jpeg

  • September 3, 2013
  • 4 replies
  • 23347 views

I have had no luck searching for an answer on this question on this forum or via google. I am unable to save a pdf as a jpeg (,jpg) or any other other formats under Save As. It APPEARS to be saving it, but when I go to the folder in which I saved it, it is not there. My work around is to use an online free converter, but not sure why this stopped working via my program.

Using:

Adobe Acrobat Pro x, version 10.1.7

Windows 7, 64 bit

So steps I take:

Start with Word doc

Convert to PDF

Open PDF

Save As jpeg

Dialogue box opens, asking what I want to name the file and where to save

Hit ok

Dialogue box disappears

Open destination folder... and it's not there (have also tried doing a search on Pc to see if went somewhere else, but no avail).

Thank you!

    This topic has been closed for replies.

    4 replies

    E
    emeryr20559286
    Participant
    April 27, 2021

    Forgot to mention,.

    Running Windows 10, 64 bit

    Adobe Acrobat Pro DC version 21.001.20150.39513.

     

    E
    emeryr20559286
    Participant
    April 27, 2021

    Had the same issue.  Adobe Pro quite saveing or exporting files as images. Fixed issue by:

    Selecting Tools from menu.

    then Export

    then selecting Image

    Then resetting each format to default settings by clicking on the "starred ring" after each format, one at a time. 

    After resetting to defaults saving as an image startined working again. 

    All  the other work arounds and "fixes" are great but I like things to work as intended and they did at one time. 

     

      G
      godblesstheusa
      Participant
      November 30, 2014

      I am running Acrobat Pro 9 on Windows 7 Pro.

      I think this problem started for me with a recent Windows update.

      The solution I found:

      Go to Start, then right-click the Acrobat application icon, and select Properties.

      In Properties, click the Compatibility tab.

      Uncheck the box next to "Run this program in compatibility mode for:"

      I found that I did not have to switch to a different version of Windows. All I had to do was uncheck the box, as I wrote above.

        mickeyb27517770
        mickeyb27517770
        Participant
        November 17, 2015

        This worked for me. Thank you!

        B
        Bill12
        Inspiring
        September 4, 2013

        Just in case, what is the name your are giving the file?

        A
        amampincAuthor
        Participant
        September 13, 2013

        I've tried various names. Even just named it jpeg so it was short, no spaces, no other characters, etc. Same thing happens every time.,, which is to say that nothing happens,  it does not save it as a jpg.

        K
        Kimberly_NNH
        Participant
        November 20, 2013

        hi, I'm having the same problem. did you ever find a solution?  thank you

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