Unable to save, export, share, or update in READER

Question

I opened a pdf document from an email, but I am not able to export, share, or save it.  All I get is that little popup that says "an error has occurred".  When I checked for updates I got the same message.  Huh?

Meenakshi Negi · Answer

Hi gnurotic,

Thank you for reaching out.

If the issue occurs with a particular file, it can be a file-specific issue. Please check if you get the same error with other files.

Try rebooting the machine and repairing the application installation once. In Reader, go to Menu > Help > Repair Installation.

Check if that helps.

Let us know how it goes.

Thanks,

Meenakshi

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