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Rene2941397164xe
Participant
January 31, 2024
Question

Unable to save files - Acrobat - macbook

  • January 31, 2024
  • 1 reply
  • 1406 views

Hello, 

I have been unable to save anything in acrobat because my pop up on my Macbook comes up completely blank(See attached image). I have done everything i could find online to try to fix the issue including: 

1. Acrobat>Preferences>General> checking the box for "show online storage when saving files" 

2. System Settings>Privacy & Security> Full Disk Acess

3. System Settings>Privacy & Security> Acessibility 

4. I have tried to work around this by hitting print then trying to print to PDF but I get a message that it is not supported. 

5. My computer has more than enough storage space available.

Are there any other things I can try? I am unable to do my job if I cant save documents. Please help!

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 1, 2024

    Hi @Rene2941397164xe

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a particular PDF file or with all the PDFs, please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

     

    Please go to Preferences (Cmd+K) > General > And Uncheck 'Show online storage when saving file' and 'Show online storage when opening file' > Click Ok ans reboot the application and check.

     

    Let us know how it goes.

     

    ~Amal

      W
      walker_2034
      Participant
      January 9, 2025

      I am having the same issue, the PDF will not convert, Adobe freezes when I press "convert to PDF". I am running with current OS on M3 and have reinstalled Adobe twice, deleted the old plist, etc.

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