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Unable to save files - Acrobat - macbook

New Here ,
Jan 31, 2024 Jan 31, 2024

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Hello, 

I have been unable to save anything in acrobat because my pop up on my Macbook comes up completely blank(See attached image). I have done everything i could find online to try to fix the issue including: 

1. Acrobat>Preferences>General> checking the box for "show online storage when saving files" 

2. System Settings>Privacy & Security> Full Disk Acess

3. System Settings>Privacy & Security> Acessibility 

4. I have tried to work around this by hitting print then trying to print to PDF but I get a message that it is not supported. 

5. My computer has more than enough storage space available.

Are there any other things I can try? I am unable to do my job if I cant save documents. Please help!

TOPICS
Create PDFs , Modern Acrobat , PDF

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Hi @Rene2941397164xe

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs, please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

Please go to Preferences (Cmd+K) > General > And Uncheck 'Show online storage when saving file' and 'Show online storage when opening file' > Click Ok ans reboot the application and check.

 

Let us know how it goes.

 

~Amal

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