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Unable to sign pdf forms and receive an APPEARANCE INTEGRITY REPORT

New Here ,
Mar 30, 2018 Mar 30, 2018

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I have a user that is using Adobe Acrobat Pro 2017 and she is unable to sign pdf forms, when I check the review details option the "Appearance Integrity" Report shows the following:

-  4000 unrecognized PDF content

- 1001 comment or form field may silently change

- 1008 document contains hidden behaviors

- 1005 the document contains an XFA based form

I uninstalled the software, deleted all remaining folders, removed the certificates, cleared the SSL state, and restarted the computer. After re-installing the software she still have the same problem.

Any assistance is much appreciated 

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Adobe Community Professional ,
Mar 30, 2018 Mar 30, 2018

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Are there signature fields in the XFA forms?

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New Here ,
Mar 30, 2018 Mar 30, 2018

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Yes with the red 'sign here" tab

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New Here ,
Sep 12, 2019 Sep 12, 2019

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Did you get an answer for this..... I am frustrated and cant figure this out

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Adobe Employee ,
Sep 12, 2019 Sep 12, 2019

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Hi ldesjardins,

 

Sorry for the trouble caused.

 

If you are experincing the simialr issue, could you please help us with some details about the issue.

- Please let us know if the issue occurs with a particular PDF or on all PDFs on which you try to add signature.

- Do you get any error message when you try to add signature? If yes, please share the screenshot of the error.

- What is the current version of the applicaiton and OS installed on your machine? You may take help of the steps provided in the followng help document to check the Acrobat version. https://helpx.adobe.com/acrobat/kb/identify-product-version.html

- Share the exact workflow you do. It would help us in reprdoucing the issue on our end. 

 

We will be waiting for your response.

Let us know if you need any help.

 

Regards,

Meenakshi

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New Here ,
May 20, 2021 May 20, 2021

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I am having the same issue as reported in this thread with all PDFs that I try to sign. It just came on recently as I was able to sign before with no issues. I have Adobe Acrobat 2020 (20.001.30025) on Windows 10. I have tried to do a repair instalation and re-installation with no luck. Anyone have any suggestions?

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New Here ,
Jul 21, 2021 Jul 21, 2021

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Hello, I have the same problem. Before I could sign any document in adobe, but now I can't. And I have to sign important document that are only allowed to be sign this way...

I also have Windows 10 and the latest version of adobe (21.005.20058.47888).

Could someone help?

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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Hi Joana,

 

Sorry to hear about the trouble caused.

For better understanding of this issue, could you please confirm the exact steps performed to sign a document, as well as screenshot of the error message. 

Also, have you started experiencing this issue immediately after installing the update?

 

Thanks,

Akanchha 

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