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Unable to subscribe to the AI assistant

New Here ,
Aug 11, 2024 Aug 11, 2024

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Hello I am trying to subscribe to the AI Assistant in Adobe Acrobat but I am getting a system error that says "We are unable to process your request. Please try again later"

 

If there a region lock for Ai or is this just a bug?

 

I managed to use the trial points, I enjoyed it and wanted to subscribe to the full service.

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correct answers 1 Correct answer

Adobe Employee , Oct 09, 2024 Oct 09, 2024

Hi @L_999

 

Thanks for reaching out. We are sorry for the delayed response and troubled experience. 

I checked your account details and see you now have an AI assistant subscription.  

 

Please let us know if you have any questions. 

 

~Tariq

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New Here ,
Aug 15, 2024 Aug 15, 2024

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I never had the chance to even check out the AI assistant feature (user located in Brazil). I'd really like to know how much of the publicity videos are actually realistic.

 

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Adobe Employee ,
Oct 09, 2024 Oct 09, 2024

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Hi @Claudio C M Rocha

 

You can try it on Acrobat desktop and you can try it on Acrobat Web: https://acrobat.com as well. 

let us know if you have further questions. You may also check this help page: https://www.adobe.com/acrobat/generative-ai-pdf.html

 

~Tariq 

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Adobe Employee ,
Oct 09, 2024 Oct 09, 2024

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Hi @L_999

 

Thanks for reaching out. We are sorry for the delayed response and troubled experience. 

I checked your account details and see you now have an AI assistant subscription.  

 

Please let us know if you have any questions. 

 

~Tariq

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