no access to my adobe reader pro after adding a redeem code, looks like an old license is in the way , how can I fix this
Hi, Can you confirm the exact version you purchased and where did you buy it from.
Acrobat Reader is a free software, Acrobat DC (sometimes called PRO) is purchased and installed from Adobe Creative Cloud using your username and passwords, not a licence code or serial number anymore.
Other brands sell a software called PDF Reader Pro, but not Adobe. Can't help you there.
If you have an old DVD with a serial number, it is possible that the software is too old and the servers that validate the code is now turned off.