Unable to zoom w/ CTRL + scroll on mouse after PDF print.

[Pre-fab Greg]

After PDF printing selected pages of an open PDF, the zoom function of CTRL+scroll wheel stops working on all open PDFs. Have to close down the program and reopen.

Could this be resolved by removing the auto-open function of the newly printed PDF? Not sure where to find that option...

[Emily38186519r356]

Did you solve this issue? I'm having the same problem. 

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check

~Amal

[Pre-fab Greg]

I am running version 24.2.20895

I ran the Help repair and also disabled the auto-open of a new print [Print > Properties > "View Adobe PDF results (pick box)", for those looking]

The scroll wheel zoom is still disabled upon printing. Pretty frustrating to have to close down every time and then re-open anything I had active.

[S. S]

Hi @Pre-fab Greg,

Thanks for getting back.

Would you mind updating the app to the latest version and let us know if it works for you now?

If not, please also try resetting the preferences of the app from the steps shared above and check.

-Souvik