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Unable to zoom w/ CTRL + scroll on mouse after PDF print.

New Here ,
Feb 06, 2024 Feb 06, 2024

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After PDF printing selected pages of an open PDF, the zoom function of CTRL+scroll wheel stops working on all open PDFs. Have to close down the program and reopen.

Could this be resolved by removing the auto-open function of the newly printed PDF? Not sure where to find that option...

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Create PDFs , General troubleshooting , PDF

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New Here ,
Jun 21, 2024 Jun 21, 2024

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Did you solve this issue? I'm having the same problem. 

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Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check

 

~Amal

Regards
Amal

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New Here ,
Jul 30, 2024 Jul 30, 2024

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I am running version 24.2.20895

 

I ran the Help repair and also disabled the auto-open of a new print [Print > Properties > "View Adobe PDF results (pick box)", for those looking]

 

The scroll wheel zoom is still disabled upon printing. Pretty frustrating to have to close down every time and then re-open anything I had active.

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Adobe Employee ,
Jul 31, 2024 Jul 31, 2024

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Hi @Pre-fab Greg,

 

Thanks for getting back.

 

Would you mind updating the app to the latest version and let us know if it works for you now?

 

If not, please also try resetting the preferences of the app from the steps shared above and check.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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