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Edwin Kellogg
Participant
January 23, 2014
Question

Uninstall Acrobat Pro XI trial on my Mac

  • January 23, 2014
  • 2 replies
  • 32797 views

I have a licensed version of Acrobat Pro X. I accidentally downloaded and installed Pro XI trial. Now whenever I try to use Acrobat Pro the trial version comes up and wants me to buy it. How can I get rid of XI trial? Just clickingMacintosh HD-> Applications->Adobe Acrobat XI Pro->Acrobat Uninstaller fails, saying that some processes are running.

I am using OS X 10.8.5 (12F45) on my mid 2012 Macbook Air.

I use the Chrome browser.

This topic has been closed for replies.

2 replies

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Anonymous
January 23, 2014

The Mac version of Adobe Acrobat has had an Uninstaller for several versions now. 

1. Shut down Adobe Acrobat

2. Go to /Applications/Adobe Acrobat XI Pro/

3. Double click on the file "Acrobat Uninstaller"

4.  In the navigation window go to  /Applications/Adobe Acrobat XI Pro/ and select the file "Adobe Acrobat Pro"

5.  Click OK and let the unistaller do it's job.

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Edwin KelloggAuthor
Participant
January 25, 2014

Please re-read my Jan. 23rd post, Zildjian. In it I stated that I tried what you just suggested and it didn't work. That is still true. Using the cleanup software told to me by Ajlan I have now succeeded in removing both the X and XI versions. My next problem is finding out how to find the X version on the Adobe site and re-installing it.

Thanks,

Ed Kellogg

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
January 23, 2014

Hi Edwin Kellogg,

You can try using Adobe cleaner tool. I hope this will help you to uninstall Acrobat XI professional.

To download Acrobat Cleaner tool visit: http://labs.adobe.com/downloads/acrobatcleaner.html

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Edwin KelloggAuthor
Participant
January 23, 2014

But I am using a Mac and the link was for Windows, not OS X.

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PwrtothePpl
Participant
April 14, 2014

Hi Edwin Kellogg,

You need to download the complete Creative suite package or if you have disc you can use that to install.

Once you initiate the install for the whole suite you will get one screen where you can check or uncheck any application from suite to get installed.

From that very screen you can choose Acrobat to install.

Regards.


What an enormous pain in the derriere. I may never download another Adobe "trial" product again. Just saying.

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