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Greg1979
Participant
June 25, 2021
Answered

Uninstallation of the patch package is not supported. Acrobat Reader DC

  • June 25, 2021
  • 2 replies
  • 19297 views

I tried to update my version of Acrobat Reader DC that is 19.021.20056 with the latest version by doing the check for updates in the program.  it errored.  

I tried to uninstall from the Win 10 control panel, programs. I get this error:

Uninstallation of the patch package is not supported.

I tried the Cleaner tool. no help

Tried rebooting the laptop, no help.

Tried running the install download run as admin, no help.

 

Is there a manual method to remove the older broken acrobat reader

 

I could use some sage advice advice.

thanks

 

    This topic has been closed for replies.
    Correct answer Greg1979

    Acrobat Cleaner Tool did not fix the problem, as stated in my original post above.

    I had to download Revo Unistaller and use that tool.  it did remove ALL of acrobat.  Rebooted and then could install the latest Acrobat reader.

    Greg

     

    2 replies

    K
    Kenneth26616543i0mf
    Participant
    October 16, 2022

    Acrobat Reader and Pro had left several gigabytes of used msi and msp patch files on my Windows 8.1 system. Even uninstalling and using Acrobat Cleaner Tool didn't solve the problem. After uninstalling I manually removed the files and used ccleaner to fix the Registry. All gone until I reinstalled Reader then 1G of setup in install libraries msp and msi reappeared. I'm going to see if I can delete these manually again without damaging Reader.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 28, 2021

    Hi Greg

     

    Hope you are doing well and sorry for the trouble. As described you are unable to remove the older broken version of the Adobe Acrobat Reader DC

     

    Please remove the application using the Acrobat Cleaner Tool here https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link - https://get.adobe.com/reader/enterprise/ and check if that helps.

     

    Regards

    Amal

      G
      Greg1979AuthorCorrect answer
      Participant
      June 28, 2021

      Acrobat Cleaner Tool did not fix the problem, as stated in my original post above.

      I had to download Revo Unistaller and use that tool.  it did remove ALL of acrobat.  Rebooted and then could install the latest Acrobat reader.

      Greg

       

      O
      obi0D4C
      Participant
      September 2, 2021

      Awesome Revo worked! Thanks for te tip.

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