Unreasonable Cancellation Fee

Hi there,

 I wish to cancel my subscription to the Acrobat Online Service.

 I subscribed as I thought for a few months because I needed to edit some documents and although I did get some use out of it, I found the online version generally hard to use and not suitable for the purpose.

 Mostly I wanted to highlight text on some PDFs and though I did mostly manage to do this, I found it faster and easier in the end just to use a highlighter pen on hard copy.

 The most recent job I tried to do was to fill in a form online but for no apparent reason it kept saving the filled-in text at 2.5 pt which was illegible and in the end I used Apple's free Preview Markup Tool to do the same job.

 I have generally been a big fan of Acrobat over the years and have recommended it to many people so I was disappointed with its performance in this context.

 When I try to cancel this morning I find there is a cancellation fee of almost eu100 which I think is very unreasonable given the product has not served my purposes and this cancellation fee was not brought to my attention when I signed up.

 As far as I was aware, I was signing on from month-to-month and could cancel at any time without penalty. If I had known of this fee I would not have signed on because I only needed the produce for a few months for a specific project.

 I do not seem to be able to find a customer service portal or email to make these points to Adobe so perhaps someone will pass this on to them and I would like not to waste further time or money on a product which has been fit for purpose.

 I am very disappointed with the online product and with Adobe's cancellation policy which I think is greedy and excessive.

 Adobe has a dominant position in the electronic documents market and many public and private institutions send out documents in .pdf format so one has to engage with Acrobat as a product but I think this is very close to price gouging.

 Why should I have to pay eu100 for a product which did not work for me especially when such an onerous cancellation clause was not brought specifically to my attention as required in consumer laws?

I imagine many other loyal Acrobat users are feeling the same so perhaps Adobe will take this into account when considering my complaint.

 I have paid around eu75 so far for a product that hasn't worked for me and am now expected to pay even more to cancel and I can't evene seem to find the customer service portal.

 I will be looking for alternatives to Adobe's products in future if this is the way the company plans to treat its paying customers. 

 All the best,

Dara