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Unwanted pop up

Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Everytime I open a PDF I get a "See Menu Options" pop up and then a "Quick Tutorial " pop up that I have to dismiss. How do I get these do never pop up again?

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi @horno19 

 

Hope you are doing well and thanks for reaching out.

 

Please go to Preferences (Ctrl,Cmd+K) > General > Under messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' > Click OK and reboot the application and see if that works.

 

Let us know how it goes.

 

~Amal

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Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Thanks for the info

I have tried that in the past and it did not work.

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Adobe Employee ,
Mar 08, 2024 Mar 08, 2024

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Hi there

 

we are sorry to hear that. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

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