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Participant
March 7, 2024
Question

Unwanted pop up

  • March 7, 2024
  • 1 reply
  • 1017 views

Everytime I open a PDF I get a "See Menu Options" pop up and then a "Quick Tutorial " pop up that I have to dismiss. How do I get these do never pop up again?

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1 reply

Amal.
Community Manager
Community Manager
March 7, 2024

Hi @horno19 

 

Hope you are doing well and thanks for reaching out.

 

Please go to Preferences (Ctrl,Cmd+K) > General > Under messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' > Click OK and reboot the application and see if that works.

 

Let us know how it goes.

 

~Amal

horno19Author
Participant
March 7, 2024

Thanks for the info

I have tried that in the past and it did not work.

Amal.
Community Manager
Community Manager
March 8, 2024

Hi there

 

we are sorry to hear that. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal