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horno19
Participant
March 7, 2024
Question

Unwanted pop up

  • March 7, 2024
  • 1 reply
  • 1017 views

Everytime I open a PDF I get a "See Menu Options" pop up and then a "Quick Tutorial " pop up that I have to dismiss. How do I get these do never pop up again?

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 7, 2024

    Hi @horno19 

     

    Hope you are doing well and thanks for reaching out.

     

    Please go to Preferences (Ctrl,Cmd+K) > General > Under messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' > Click OK and reboot the application and see if that works.

     

    Let us know how it goes.

     

    ~Amal

    H
    horno19Author
    Participant
    March 7, 2024

    Thanks for the info

    I have tried that in the past and it did not work.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 8, 2024

    Hi there

     

    we are sorry to hear that. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal

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