Unworking automatical downloading from Adobe Document Cloud in Acrobat Pro DC (CC)

Hi Peterkay

Hope you are doing well and sorry for the trouble. As described, automatically downloading files from the Adobe Document Cloud has stopped working.

Would you mind elaborating an bit more about the issue for a better understanding? Are you unable to see the files in the Document Cloud section under the Home tab of Acrobat Pro DC? If yes, please logout of the application once, reboot the computer and relogin with the same Adobe ID and check.

Please try to repair the installation from the help menu (Win Only) and reboot the computer.

Also  reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082 and see if that works. 

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

Regards

Amal