update Adobe Acrobat XI on Windows 10 failed. Reinstalling fails too

Forum|Forum|8 years ago
June 28, 2017
4 replies
4478 views

I have a licence for Adobe Acrobat XI which i used till today.

Acrobat told me there was a update so i tried to install it.

Unfortunately this failed with a errormessage (without error code) telling me my drive y:\ does not excist.

When clicking on the link in the errormessage, i am directed to Fix Windows errors that occur during Acrobat Reader update

When folowing those steps It still doesnt work.

Ik removed Acrobat in System-Apps but reinstalling still fails for same reason.

In the past I had the workaround to temporary move Y:\My Documents to C:\My Documents and after the update move C:\My Documents back to Y:\My Documents but this didnt work.

What do I have to do to make installing Acrobat Possible?

Install update and subscribe to Acrobat

This topic has been closed for replies.

Correct answer Test Screen Name

Did you check My Pictures too? This causes more problems in fact.

T

Test Screen NameCorrect answer

Legend

Did you check My Pictures too? This causes more problems in fact.

R

r_l21614034Author

Participating Frequently

Thank you for helping me.

I moved My Pictures to the default location "C:\Users\Rob\Pictures"

After this is was possible to install Acrobat XI Pro AND install the update.

What do I have to do to make Adobe understand this problem is bothering me and maybe many more dispointed customers?

T

Test Screen Name

Legend

Ok, I expected this, really, but it was worth a try.

Did you move your My Documents folder to Y: or My Pictures, or anything else? This causes terrible difficulties. Move them all back or keep a removable device with empty folders in that location.

R

r_l21614034Author

Participating Frequently

Windows 10 tells me here where My Documents are

They are on the default location where I restored them to a few days ago.

T

Test Screen Name

Legend

You don't need to install Acrobat 9, you just need its serial number, to enter when the Acrobat XI installer asks you for a qualifying product. Let's worry about updates once Acrobat XI is installed.

R

r_l21614034Author

Participating Frequently

I have all serial numbers.

Before the installer asks for my serialnummer I get this errormessage when installie XI Pro:

When i translate it for you it tells: "invalid drive Y:\ aplyd to userfolder. Drive does not exist of cannot be connected to. Disconnect drive or aply "Y" again.

Y is my networkdrive which I use perminently and is constant available.

I dont know what the installer wants with my networkdrive.