Update failed. Error 1328 applying patch AcroCloudConnect.dll

[borovicka]

Hello,

just tried to install new update::

I already deleted the file and also repaired the whole Acrobat installation

Same error again and again

Thanks

[adjolley]

I've encountered the same. I fixed it (I think it's fixed) on a few computers by manually installing the patch and ignoring the many, many 1328 errors. Patch can be found in C:\ProgramData\Adobe\ARM\Acrobat_24.001.20604. Adobe says they're aware of the issue and have logged a bug report: ADC-4457358

Hopefully they address this soon, as I don't want to have to fix this manually on 100+ computers

[alexfreu69]

Another possible  workaround: I installed the msp file from https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmar2024qfe.... manually without any errors.

[adjolley]

...and right after I manually fixed a bunch of computers, Adobe released a new patch that broke them again! I'm turning off auto updates.

[Trevor1674]

I had the same issue at the end of March, which was fixed about a week later. However, the issue re-occured yesterday and the security update would not install. Hopefully Adobe will produce a fix soon.

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Please try to download the patch manually from the link https://adobe.ly/4ahvvwC and see if that works for you.

~Amal

[Trevor1674 · Accepted solution]

Thanks Amal. Yes, that seemed to work.

[Amal.]

Hi there

We are glad to hear that.

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

~Amal

[Matthew25414013k2yg]

We are also getting this issue, and it seems like the manual patch updates fine. Is this going to be fixed in an upcoming auto update? Please advise as it is not feasable to install manually across hundreds of endpoints if it is blocking the upgrade/update path with this error.

[Pdfmania1983]

Yes, worked also for me. Thanks Amal! Hopefully the issue will be solved in the future... 

[MarshalR]

Same issue on a Client's computer - Downloaded patch manually worked - difference was it prompted me to close Outlook.

[borovicka]

I downloaded AcrobatDCx64Upd2400220759.msp from the provided link and started the update manually.

Now i'm getting this error:

Retry = same error

Ignore = Error 2350 FDI server error

Abort = Rollback & Setup Interrupted

Could you please advise.

[Amal.]

Hi there

This issue is addressed with the latest release version 24.02.20736. Please retry the patch update. Additionally, you may need to run the patch twice if you encounter an error and abort it on first attempt.

Let us know how it goes.

~Amal

[borovicka]

i'm not sure what do you mean,

but i'm NOW at 2024.002.20736

and the update to 2024.002.20759 downloaded manually from your page FAILS

[borovicka]

and i have retried that already at least 4x

and it failed always

[daniele48813572]

Same for me. Tried it a bunch of times but I always get the same error as you - PCW_CAB_ACR is corrupt.

[ExhaustedTech]

Same. We're on 20736 and it's now failing to update to 20759. I just completely uninstall/cleaned/reinstalled Adobe across almost 1000 computers 6 weeks ago because of the previous broken updater. This is ridiculous that it's already broken again.

[alexfreu69]

A manual update with the AcrobatDCx64Upd2400220759.msp was successfull on my system.

[borovicka]

again the issue:

current version 24.002.20965