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Update failed. Error 1328 applying patch AcroCloudConnect.dll

Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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Hello,

 

just tried to install new update::

 

eugenko3632734654vo_0-1711447503854.png

 

 

I already deleted the file and also repaired the whole Acrobat installation

 

Same error again and again

 

Thanks

 

eugenko3632734654vo_1-1711447579564.png

 

 

 

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Crash or freeze , Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Community Beginner , May 08, 2024 May 08, 2024

Thanks Amal. Yes, that seemed to work.

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New Here ,
Mar 26, 2024 Mar 26, 2024

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I've encountered the same. I fixed it (I think it's fixed) on a few computers by manually installing the patch and ignoring the many, many 1328 errors. Patch can be found in C:\ProgramData\Adobe\ARM\Acrobat_24.001.20604. Adobe says they're aware of the issue and have logged a bug report: ADC-4457358

 

Hopefully they address this soon, as I don't want to have to fix this manually on 100+ computers

 

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Community Beginner ,
Mar 28, 2024 Mar 28, 2024

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Another possible  workaround: I installed the msp file from https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmar2024qfe.... manually without any errors.

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New Here ,
Mar 28, 2024 Mar 28, 2024

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...and right after I manually fixed a bunch of computers, Adobe released a new patch that broke them again! I'm turning off auto updates.

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Community Beginner ,
May 08, 2024 May 08, 2024

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I had the same issue at the end of March, which was fixed about a week later. However, the issue re-occured yesterday and the security update would not install. Hopefully Adobe will produce a fix soon.

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please try to download the patch manually from the link https://adobe.ly/4ahvvwC and see if that works for you.

 

~Amal

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Community Beginner ,
May 08, 2024 May 08, 2024

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Thanks Amal. Yes, that seemed to work.

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Adobe Employee ,
May 09, 2024 May 09, 2024

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Hi there

 

We are glad to hear that.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

~Amal

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New Here ,
May 10, 2024 May 10, 2024

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We are also getting this issue, and it seems like the manual patch updates fine. Is this going to be fixed in an upcoming auto update? Please advise as it is not feasable to install manually across hundreds of endpoints if it is blocking the upgrade/update path with this error.

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New Here ,
May 13, 2024 May 13, 2024

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Yes, worked also for me. Thanks Amal! Hopefully the issue will be solved in the future... 

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Explorer ,
May 10, 2024 May 10, 2024

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Same issue on a Client's computer - Downloaded patch manually worked - difference was it prompted me to close Outlook.

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Community Beginner ,
May 16, 2024 May 16, 2024

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I downloaded AcrobatDCx64Upd2400220759.msp from the provided link and started the update manually.

Now i'm getting this error:

 

borovicka_0-1715856412269.png

 

 

Retry = same error

Ignore = Error 2350 FDI server error

Abort = Rollback & Setup Interrupted

 

Could you please advise.

 

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Hi there

 

This issue is addressed with the latest release version 24.02.20736. Please retry the patch update. Additionally, you may need to run the patch twice if you encounter an error and abort it on first attempt.

 

Let us know how it goes.

 

~Amal

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Community Beginner ,
May 18, 2024 May 18, 2024

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i'm not sure what do you mean,

but i'm NOW at 2024.002.20736

and the update to 2024.002.20759 downloaded manually from your page FAILS

 

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Community Beginner ,
May 18, 2024 May 18, 2024

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and i have retried that already at least 4x

and it failed always

 

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Community Beginner ,
May 22, 2024 May 22, 2024

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Same for me. Tried it a bunch of times but I always get the same error as you - PCW_CAB_ACR is corrupt.

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Community Beginner ,
May 24, 2024 May 24, 2024

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LATEST

A manual update with the AcrobatDCx64Upd2400220759.msp was successfull on my system.

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