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Christine_W
Inspiring
Oct 13, 2022 3:11 PM UTC
Answered

Update Failed - Error 2251

Anyone else having trouble installing the latest updates for Adobe Acrobat?

We're seeing this error in our office:

Error 2251.Database:  Transform:  Cannot delete row that does not exist.  Table: Shortcut.

I clicked on Details, and it takes you to a support site, but no info on this particular error code.   

 

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    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    Oct 24, 2022 4:11 PM UTC

    Hi @Christine_W @Craig Pedigo @Fred Ceballos @ChristineW19

     

    As @KChZellemann mentioned, an optional patch with the fix is released. You may download the patch directly from the link: 22.003.20263 Optional update, Oct 22, 2022 (Windows Only) — Acrobat-Acrobat Reader Release Notes (adobe.com)

     

    Let me know if this works for everyone.

     

    -Souvik.

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    31 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    Nov 17, 2022 12:21 PM UTC

    Hi All,

     

    Thank you for being patient.

     

    We have released an optional update that addresses this issue.

    Please update the application and check if you still experience the same behavior. In the application, go to Help > Check for updates.

     

    You may refer to the following page for more information on the latest updates: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

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    Fred Ceballos
    Fred Ceballos
    Participant
    Nov 17, 2022 3:49 PM UTC

    It works now. Thank you.

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    KChZellemann
    Participant
    Oct 22, 2022 10:27 AM UTC

    The patch is out: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2022qfe.html

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      Souvik Sadhu
      Souvik SadhuCorrect answer
      Legend
      Oct 24, 2022 4:11 PM UTC

      Hi @Christine_W @Craig Pedigo @Fred Ceballos @ChristineW19

       

      As @KChZellemann mentioned, an optional patch with the fix is released. You may download the patch directly from the link: 22.003.20263 Optional update, Oct 22, 2022 (Windows Only) — Acrobat-Acrobat Reader Release Notes (adobe.com)

       

      Let me know if this works for everyone.

       

      -Souvik.

      Translate
        Fred Ceballos
        Fred Ceballos
        Participant
        Oct 24, 2022 5:21 PM UTC

        Will this be automatically released to all endpoints worldwide?

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        Raymond249763892qfh
        Participant
        Oct 17, 2022 8:21 PM UTC

        Same issue here on all my computers in the company.  We also delete the shortcut on the desktop. 

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        Craig Pedigo
        Participant
        Oct 18, 2022 11:18 AM UTC

        I opened a ticket with Adobe yesterday and we tested an update that seems to work. I was told an update will be released soon that corrects this issue.

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        Jefferson Dizer
        Participant
        Oct 20, 2022 9:53 AM UTC

        Can you provide us the fix that were given to you?

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        annar65876481
        Participating Frequently
        Oct 17, 2022 12:14 PM UTC

        We have the same issue. We customized the package and removed the desktop shortcut, which seems to cause the error. On a new install with the defaults and the desktop shortcut the patch installs without any issues. 

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        Craig Pedigo
        Participant
        Oct 17, 2022 11:33 AM UTC

        As of 10/17/2022 having same issue with both Acrobat DC (Continuous) and Adobe Acrobat Reader DC. I downloaded the patches again today just to be sure I have the latest update.

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        umair9001
        Participant
        Oct 16, 2022 11:06 AM UTC

        Have the same issue in our environment, the older transforms which were created seems to be working fine (however, when you install using those, the PDF preview stops working all together). When i created a new transform file, found this issue when applying the oct 2022 update.

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        KChZellemann
        Participant
        Oct 14, 2022 4:58 PM UTC

        Hello @S. S,

        i have the same problem and it still persists.

         

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        Souvik Sadhu
        Souvik Sadhu
        Legend
        Oct 14, 2022 8:53 PM UTC

        Hi @ChristineW19 @KChZellemann,

         

        Thank you for sharing the information. Will pass it on to the team for further investigation.

         

        -Souvik.

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          Jagadeesh B
          Jagadeesh B
          Participant
          Oct 18, 2022 10:07 AM UTC

          @S. S Same issue in our organization, All our users are facing update failed issue "Error 2251.Database: Tansform: Cannot delete row that does not exist. Table: Shortcut."
          We have customized package and removed desktop shortcuts during Adobe Acrobat installation
          Do we have a fix to implement and resolve this issue?

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          Souvik Sadhu
          Souvik Sadhu
          Legend
          Oct 13, 2022 5:10 PM UTC

          Hi @Christine_W,

           

          Hope you are doing well. Sorry for the trouble. 

           

          We have identified the issue at our end and have logged a bug.

           

          While we understand how frustrating this might be, our team is working on the fix and will be implemented at the earliest possible.

           

          -Souvik.

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            Christine_WAuthor
            Inspiring
            Oct 13, 2022 6:20 PM UTC

            Thank you!  Glad to know it's not an issue on our end.  🙂

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            Souvik Sadhu
            Souvik Sadhu
            Legend
            Oct 14, 2022 4:07 PM UTC

            Hi @Christine_W

             

            We have implemented a fix from our backend. Can you check if the issue still persists for you or it works now?

             

            -Souvik.

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