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A
AL52818@OUTLOOK.
Inspiring
July 14, 2020
Answered

Update failed for Acrobat DC, Windows 10

  • July 14, 2020
  • 2 replies
  • 21120 views

Hello, I am running Windows 10, Acrobat Reader DC version 2020.009.20074. Update falied error 140300 continues to pop up whenever I check for updates. Tried uninstalling and reinsalling, also, the repair option in Control Panel, no luck. Finally, I tried going to Adobe's Homepage via Microsoft Edge and also Google Chrome, no difference. Any suggestions greatly appreciated.

This topic has been closed for replies.
Correct answer AL52818@OUTLOOK.

Fixed ! ! ! See above.

2 replies

S
Stefan Wels
Participant
October 8, 2021

Hi from Central London, United Kingdom, near Europe, on Friday the 8th Day of October MMXXI-2021 A.D. We are retired, using a Sony Vaio VGN-CS21S/Red personal portable retirement desk-top replacement home computer, which we purchased from John Lewis Department Store, near Oxford Circus, in the June 2009 summer sales. I am learning to use Adobe Support COmmunity and your plea for help came up. I post here my question to Adobe Virtual Assistant, and than read your post eventually. Hi Adobe! Hi Customer Care Virtual Assistant. We own a Sony Vaio VGN-CS21S/Red personal portable computer, purchased at John Lewis Department Store, in June 2009 A.D. which had Adobe products installed, as part of the purchased software. Now with Windows 10 Home software installed our already paid for Adobe products have disappeared. How can I get these products back!? I purchased them already!!! I own them!? Best Regards Sir Stef

 

Amal.
Amal.
Legend
July 14, 2020

Hi there

 

We are sorry for the trouble.  As described you are getting the update failed error 140300 when you check for upates

 

As we can see you have the latest version of Adobe Acrobat Reader DC version 20.009.20074.

 

the error 140300 iscaused by misconfigured system files in your windows operating system. There can be many events which may have resulted in the system files errors. An incomplete installation, an incomplete uninstall, improper deletion of applications or hardware. This corrupted system file will lead to the missing and wrongly linked information and files needed for the proper working of the application.

 

You may please refer to help article https://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html and see if that works for you.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html  , reboot the computer and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Keep us posted with the results

 

Regards

Amal

 

 

A
AL52818@OUTLOOK.AuthorCorrect answer
Inspiring
July 17, 2020

Fixed ! ! ! See above.

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