Skip to main content
Q
Qian15C3
Participant
December 11, 2020
Question

Update of acrobat dc changes default printer

  • December 11, 2020
  • 2 replies
  • 3413 views

Each time after acrobat installs an update, my default printer is changed from the pdf printer to something else.  I suspect that this is because the update deletes and reinstalls the pdf printer and the default printer thus goes to something else during this process.

 

Note: windows 10 is not managing my default printer. 

This topic has been closed for replies.

2 replies

A
ACF12B
Participating Frequently
January 29, 2023

I have been experiencing the same problem for a least a couple of years on two separate PCs, one running WIndows 10 and the other WIndows 11. My default printer is Adobe PDF, but every time Acrobat updates, the default printer changes to something else, just like the other users report. Disabling auto-update doesn't solve the problem - I don't think it is sound IT practices not to update apps. Surely Adobe should fix this issue.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    January 29, 2023

    +++ EDITED REPLIY, attached a crappy screenshot

     

    ++Adding to your very relevant observation,

     

    I think there is a setting on Microsoft Windows ==>> Control Panel ==> Devices and Printers, that you may disable.

     

    It is more of a feature rather than a printing default printing preference that lets the Windows operating system handle default printers automatically.

     

    See if you're able to disable that, leaving the Adobe PDFMaker as the default printer only.

     

    See screenshot below:

     

     

    I was having the same issue before and unchecked that option.

     

    See if this works for you.

     

     

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    December 11, 2020

    I'm a little confused... If Windows 10 is not managing your default printer then what is?

    Q
    Qian15C3Author
    Participant
    December 12, 2020

    I manually set which printer is default.  There is an option to let windows manage the default printer based on user behavior.  I turned that option off.

      I
      iamjamieq
      Participant
      March 4, 2021

      Would you mind sharing how did you disabled the updates completely? 

       

      I have experienced many issues with updates recently, both with MS Windows and Acrobat.


      In Task Manager, in the Startup tab I disabled Adobe Updates Startup Utility and AcroTray (not sure if that's anything to do with updates but I don't need it anyway). Then in the Services tab I stopped AdobeARMservice which is the Adobe Acrobat Update Service. 

       

      I also opened Task Scheduler, and in the Task Scheduler Library, I disable Adobe Acrobat Update Task. 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices