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bernardollvpimentel
Participant
October 4, 2018
Answered

Update to 2019.008.20071 - Very Slow while Editing

  • October 4, 2018
  • 1 reply
  • 4029 views

Hi,

I often use the "Edit tools", and since yet it was ok, but after today (the day my Adobe self-actualizated) the file is extremely slow and often crashing.

Is it happening to anybody else? I really need PDF files and PDF edit tools to work, and now I'm needing it more than ever...

I am also trying to create a DMP File cause I read it in another post, but after creating it I don't know where it is (supposedly on "C:\Users\Bernardo\AppData\Local\Temp\AcroRd32.DMP", but I can't reach it)

Thanks in advance.

Best Regards,

Bernardo

This topic has been closed for replies.
Correct answer gauravs43202023

hi gauravc711473, any updates from engineering regarding this issue ? I have the same problem.


With the latest release of Acrobat on 11th Dec,2018 this issue has been addressed.

If your product is not already updated, you can manually do so from within the product.  Click on the menu Help-> Check for updates

1 reply

B
bernardollvpimentelAuthor
Participant
October 5, 2018

I beg the Adobe staff to fix this, it's very annoing. I have to work and I am wasting a lot of time with this interruptions....

gauravs43202023
Adobe Employee
gauravs43202023
Adobe Employee
October 8, 2018

Hello,

Thanks for contacting us.

Please let us know the exact steps in Editing which is causing it slow.

Is it happening for all files?

If not, please share(if possible) the bug or similar sample file.

You can use Acrobat Share functionality for sharing the file.Refer Share files online with Adobe Acrobat  for more details on anonymous or public link.

Regards,

Gaurav

P
phranz77
Participant
December 9, 2018

Hello,

We are looking into it.

I have forwarded this to engineering team to look into the cause of this issue.

Will update you soon.

Regards,

Gaurav


hi gauravc711473, any updates from engineering regarding this issue ? I have the same problem.

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