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David254589729osx
Participant
July 31, 2022
Question

Upgrade from Acrobat Pro Annual to Creative Cloud All Apps

  • July 31, 2022
  • 2 replies
  • 991 views

I have Acrobat Pro on an yearly payment.  It just renewed about a month ago.  I am looking at upgrading to Creative Cloud All Apps 100GB.  Since I have Acrobat Pro and it has been more that 14 days, will I lose that money if I upgrade, or will there be a credit that will apply to my upgraded subscription?  (I am being offered a discounted first year if I upgrade if that makes a difference.  $29.99 per month going up to $54.99 after the first year.)  Does the old plan being annual and the new plan being monthly screw things up?  (Since the new plan would include all of the feature of the old plan, having them both concurrently is the same as losing the money.)

 

Thanks

 

Dave M

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 31, 2022

Annual pre-paid or annual paid monthly.  They are both an annual commitment.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
July 31, 2022

Hi @David254589729osx,

You can change the plans as per instructions given in the following link

https://helpx.adobe.com/manage-account/using/change-plan.html

You will be given applicable refund and the plan will be migrated as per the article. On the last confirmation screen you will supposedly be notified about the amount of refund that will be given, If you don't see any refund amount mentioned on the screen you can abort the process. Alternatively you could also contact support for more info and help on plan migration. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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