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Correct answer lupesmiles

Mine seems to have been fixed when I went to Help > Repair installation. To date, this has been the ONLY thing that has worked outside of having to put my PC in airplane mode. 

12 replies

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F
Fred30473805jek5
Participant
June 13, 2023

I also have this problem. Please advise since I cannot use tools when this is stuck.

    Amal.
    Amal.
    Legend
    March 16, 2023

    Hi @akhmad tasyrifar29417444 

     

    Hope you are doing well and sorry to hear that.

     

    Please remove the application using the acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the Acrobat Pro DC application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

     

    Regards

    Amal

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    E
    Elizabeth29973504ygfb
    Participant
    May 20, 2023

    Didn't work.  Please provide different solution.

      F
      Foster29856614co18
      Participant
      May 25, 2023

      Hi there

       

      Hope you are doing well.

       

      Please check If the download is interrupted, as it may result in a corrupt or incomplete file, preventing the installation from completing.

       

      Also check for the Antivirus software as Some antivirus software can block the installation, try disabling it temporarily for testing purposes an see if that works.

       

      Regards

      Amal


      I'm also experiencing this issue. Please assist.

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