upgrading key features always stuck in 90%

[akhmad tasyrifar29417444]

why when upgrading key features always stuck in 90%?

and the effect is, I can use edit menu in acrobat

[Oren31010379ed9m · Accepted solution]

Just finished correspondence with Adobe Support.

Below is the solution I've received by email.

I've run it on my computer and it seems to have eliminated the problem:

Greetings from Adobe.

Kindly remove Acrobat from the control panel. Run the below CC cleaner tool, https://swupmf.adobe.com/webfeed/CleanerTool/win/AdobeCreativeCloudCleanerTool.exe

Select Clean All.

Restart the computer,

Delete the below folders.
C:/Program files/Adobe
C:/Program files/Common files/Adobe
C:/Programx86/Adobe
C:/Programx86/Common files/Adobe
C:/Programdata/Adobe
C:/Local/Adobe
C:/LocalLowAdobe
C:/Roaming/Adobe

Download Acrobat using the below link.

https://trials.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_WWMUI.zip

Extract the zip file and run the setup file to start the Installation

[Pam33885363kdhp · Accepted solution]

This is all you need to do to get those pesky "upgrading key features" notifications to stop! https://www.wintips.org/how-to-disable-automatic-update-in-adobe-reader-dc/

Nothing else worked for me but this!

[Peter33275034u1tq]

The upgrade BLOCKS ME FROM USING!!!  Stupid stupid.

[Amal.]

Hi there

Could you please share the logs file as requested here https://community.adobe.com/t5/acrobat-discussions/upgrading-key-features-always-stuck-in-90/m-p/140... to further isolate the issue.

~Amal

[lupesmiles · Accepted solution]

Mine seems to have been fixed when I went to Help > Repair installation. To date, this has been the ONLY thing that has worked outside of having to put my PC in airplane mode. 

[Alessandra296045327ghr]

Did not work for me..

[Liyun25985423jvtn]

This was by far the easiest solution I saw and it worked instantaneously for me. 🙂

[Justin24452849e6vj]

It's unfortunate that this capability still appears to be missing from non-Windows installations : (

[Alessandra296045327ghr]

Having the same issue, it's really annoying. I am using a company managed version of Adobe Acrobat Pro. I am NOT going to share the logs of the fiddler cause they may contain info on other computer software I am using that are sensitive. Please address this issue. I cannot delete and re-install the software without company approval. I wonder if the upgrade gets stuck when I am not on the company wifi system and I am working from home without VPN.

[Jo6482730nbza.]

I think that it is absolutely ludicrous that Adobe software requires additional actions that require more than just clicking "upgrade". To be frank, I don't rate Adobe very highly as they can't organise their own software to update from one version to another without relying on the user to have to complete extra work on their behalf because they are unable to create an installer. I haven't had this sort of problem with any other paid-for software!

Adobe, YOU NEED TO GET THIS SORTED!

[Amal.]

Hi there

Have you tried the solutions mentioned above as correct? Please try them and see if that helps.

Also, make sure you have the recent version 24.01.206XX installed. Go to Help > Check for updates and reboot the computer once.

~Amal

[Star28]

I seem to be having the same problem.   How did you sort it out?

[dennis_2823]

For me the same issue, installer for key features stocked at 90%. 

What i see is this already an issue more than a year. why is this still not fixed by adobe?  

[Mario324453216uu8]

Just close a couple of Adobe PDFs. Don't have so many open, it goes away.

[dennis_2823]

Even if i open only adobe without pdf. it is still there 

[Mario324453216uu8]

wow.  that's unfortunate. 

[alessandra_9332]

Another option, which seems the most resolutive so far, is to close Adobe. Then, install another pdf reader, and open your documents there. No Adobe installation problems anymore.

[dennis_2823]

Do you have more stupid solution?