upgrading key features always stuck in 90%

[akhmad tasyrifar29417444]

why when upgrading key features always stuck in 90%?

and the effect is, I can use edit menu in acrobat

[Oren31010379ed9m · Accepted solution]

Just finished correspondence with Adobe Support.

Below is the solution I've received by email.

I've run it on my computer and it seems to have eliminated the problem:

Greetings from Adobe.

Kindly remove Acrobat from the control panel. Run the below CC cleaner tool, https://swupmf.adobe.com/webfeed/CleanerTool/win/AdobeCreativeCloudCleanerTool.exe

Select Clean All.

Restart the computer,

Delete the below folders.
C:/Program files/Adobe
C:/Program files/Common files/Adobe
C:/Programx86/Adobe
C:/Programx86/Common files/Adobe
C:/Programdata/Adobe
C:/Local/Adobe
C:/LocalLowAdobe
C:/Roaming/Adobe

Download Acrobat using the below link.

https://trials.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_WWMUI.zip

Extract the zip file and run the setup file to start the Installation

[Pam33885363kdhp · Accepted solution]

This is all you need to do to get those pesky "upgrading key features" notifications to stop! https://www.wintips.org/how-to-disable-automatic-update-in-adobe-reader-dc/

Nothing else worked for me but this!

[Amal.]

Hi @akhmad tasyrifar29417444 

Hope you are doing well and sorry to hear that.

Please remove the application using the acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the Acrobat Pro DC application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

Regards

Amal

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Elizabeth29973504ygfb]

Didn't work.  Please provide different solution.

[Amal.]

Hi there

Hope you are doing well.

Please check If the download is interrupted, as it may result in a corrupt or incomplete file, preventing the installation from completing.

Also check for the Antivirus software as Some antivirus software can block the installation, try disabling it temporarily for testing purposes an see if that works.

Regards

Amal

[Foster29856614co18]

I'm also experiencing this issue. Please assist.

[Amal.]

Hi @Foster29856614co18 

Sorry to hear that, Have you tried the above suggested steps? Also try to switch the internet connection to a different and stable one and see if that helps.

If it still doesn't work, please collect and share the fiddler logs, Below are the steps to capture fiddler logs :
• Download fiddler from: https://www.telerik.com/download/fiddler
• Run fiddler and go to ‘Tools-> Options’
• In the HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPS connects’ and ‘Decrypt HTTPS traffic.
• Now let fiddler run and launch Acrobat and perform the same operation.
• Once complete do a save of data by ‘File->Save->All sessions’.
• Please share this data

Regards

Amal

[Andreu36426313v31g]

tried that and it hasnt worked. If this keeps up, I will lose a very good job opportunity. Adobe needs to fix this. I'm ending my subscribtion and will never use them again.

[Amal.]

Hi there

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20615 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Let us know how it goes.

~Amal

[Suretimes0D4D]

Hi @Amal.,

Thanks for the suggested solution. I tried following the steps you provided by using the acrobat cleaner tool and then reinstalling Acrobat Pro DC through the direct link. Unfortunately, I'm still facing the same issue where it gets stuck at 90%. It seems I'm having the same problem as @akhmad tasyrifar29417444 

Any further suggestions would be much appreciated.

Best Regards,

[Amal.]

Hi there,

Would you mind sharing the fiddler logs as asked in messages above?

Regards

Amal

[Fred30473805jek5]

I also have this problem. Please advise since I cannot use tools when this is stuck.

[Oren31010379ed9m]

Also expereincing similar problem, which ocnstantly interferes with the work with the Adobe Pro application.

The "generic" solutions or uninstall-reboot-reinstall doesn't work.

NOR DOES SWITCHING THE CORPORATE NETWORK CONNECTION !!!!

Kindly escalate this issue to proper personnel who can assist with a proper resolution.

[Guest]

This issue needs to be resolved by Adobe ASAP. I can't use the Ctrl+F function and other functions because the "upgrading key features" notification keeps popping up. Super annoying! I didn't have this issue when I first downloaded Acrobat so it must be related to a recent update. 

[Amal.]

Hi there 

Please collect and share the fiddler logs, Below are the steps to capture fiddler logs :
• Download fiddler from: https://www.telerik.com/download/fiddler
• Run fiddler and go to ‘Tools-> Options’
• In the HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPS connects’ and ‘Decrypt HTTPS traffic.
• Now let fiddler run and launch Acrobat and perform the same operation.
• Once complete do a save of data by ‘File->Save->All sessions’.
• Please share this data

Regards

Amal

[Alison31833259lgfy]

This issue is driving me crazy

[Amal.]

Hi there

We are sorry to hear that. Try to switch the internet connection to a different and stable one and see if that helps. Also share the fiddler logs as asked in my previous reply so that we can isolate the issue for the fix.

~Amal

[Ryan32007162o4s7]

I too am having this issue and it definitely disrupts work when using this application 😞

[Shaun32086976dcth]

I am also suffering the same issue, which has frankly rendered this paid product useless. Please escalate to someone who can suggest a proper solution.

[dinaj40277037]

Fiddler only goes to 90% loaded too. It is not working. See attached "all sessions file" from Fiddler, but it says .saz files are not supported. I'm stuck not being able to export a PPT to an image until this gets fixed!

[dinaj40277037]

Please escalate this issue so we can get our work completed. 

[Shaun32086976dcth]

I don't understand how this can be unresolved for so long. Perhaps we can all have a refund for the time the product was not useable.

[Oren31010379ed9m]

Please escalate this issue.

Work with Acrobat is unbearable and interrupted.

I demand a full refund of the paid subscription to this app, until this issue is resolved.

[Amal.]

Hi @akhmad tasyrifar

Thank you for reaching out. To assist you effectively, we kindly request that you collect and share the Fiddler logs with us. Below, you'll find a step-by-step guide on how to capture Fiddler logs:

1. Download Fiddler: You can download Fiddler from the following link: https://www.telerik.com/download/fiddler.

2. Launch Fiddler: After downloading, run the Fiddler application.

3. Configure Fiddler Options:

   • Go to the 'Tools' menu.
   • Select 'Options'.

4. HTTPS Settings:

   • In the 'HTTPS' tab, ensure the following checkboxes are checked:
     • 'Capture HTTPS Connects'.
     • 'Decrypt HTTPS Traffic'.

5. Record the Activity:

   • With the Fiddler settings configured, let Fiddler run in the background.

6. Launch Adobe Acrobat:

   • Open Adobe Acrobat and perform the operation or task for which you want to capture the logs.

7. Save Data:

   • Once you've completed the desired operations in Adobe Acrobat, return to Fiddler.

8. Save Sessions:

   • In Fiddler, go to 'File'.
   • Select 'Save'.
   • Choose 'All Sessions'.

9. Share the Data:

   • Please share the saved data file with us. You can typically find it in the location you specified during the save process.

These logs will provide us with valuable information to diagnose and assist with the issue you are experiencing. If you have any questions or encounter any difficulties during this process, feel free to reach out for further assistance.

Thank you for your cooperation.

~Amal

[FrustratedUserX]

It is getting very frustrated that this is a constant issue and still not able to solve. I have to search for alternative program to get my work done while my paid Adobe can't do anything because it keep stuck at 90%. I have tried to reload, restart, change wifi connection, pause anti-virus program. Nothing work, only to restart the upgrading process then it still stuck at 90% again. 

[Jeanette322889559ph5]

6 months later and the issue is still there... so glad I'm reading this before I start paying for Adobe. Will go cancel my subscription and keep checking here to see whether this issue is being adequately resolved.