upgrading key features always stuck in 90%

[akhmad tasyrifar29417444]

why when upgrading key features always stuck in 90%?

and the effect is, I can use edit menu in acrobat

[Oren31010379ed9m · Accepted solution]

Just finished correspondence with Adobe Support.

Below is the solution I've received by email.

I've run it on my computer and it seems to have eliminated the problem:

Greetings from Adobe.

Kindly remove Acrobat from the control panel. Run the below CC cleaner tool, https://swupmf.adobe.com/webfeed/CleanerTool/win/AdobeCreativeCloudCleanerTool.exe

Select Clean All.

Restart the computer,

Delete the below folders.
C:/Program files/Adobe
C:/Program files/Common files/Adobe
C:/Programx86/Adobe
C:/Programx86/Common files/Adobe
C:/Programdata/Adobe
C:/Local/Adobe
C:/LocalLowAdobe
C:/Roaming/Adobe

Download Acrobat using the below link.

https://trials.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_WWMUI.zip

Extract the zip file and run the setup file to start the Installation

[Pam33885363kdhp · Accepted solution]

This is all you need to do to get those pesky "upgrading key features" notifications to stop! https://www.wintips.org/how-to-disable-automatic-update-in-adobe-reader-dc/

Nothing else worked for me but this!

[Shaun32086976dcth]

I also discovered today that when filling out and signing documents, the 'UPGRADING ADDITIONAL FEAUTRES 90%...' error message pops up and prevents you from typing. This is beyond frustrating. It took me a minute to type my name with the constant re-clicking into the text box. 

[Shaun32086976dcth]

Also noted that Adobe's revenue rose this year but their share price still dropped. Probably because their flagship product doesnt work!

[Shaun32086976dcth]

Amal,

1. We have been reaching out for months and months. Your answers are beyond useless to me and this is not being taken seriously. We are consumers with zero apparent recourse for resolving a faulty product. It would not surprise me if someone decides to take legal action against Adobe for this obvious failure to repair a broken product. It is very simple - release an update that fixes the bugs!

2. Why do we have to download third-party software to fix your faulty product?

3. I have given up and will cancel my subscription this week.

[Oren31010379ed9m · Accepted solution]

Just finished correspondence with Adobe Support.

Below is the solution I've received by email.

I've run it on my computer and it seems to have eliminated the problem:

Greetings from Adobe.

Kindly remove Acrobat from the control panel. Run the below CC cleaner tool, https://swupmf.adobe.com/webfeed/CleanerTool/win/AdobeCreativeCloudCleanerTool.exe

Select Clean All.

Restart the computer,

Delete the below folders.
C:/Program files/Adobe
C:/Program files/Common files/Adobe
C:/Programx86/Adobe
C:/Programx86/Common files/Adobe
C:/Programdata/Adobe
C:/Local/Adobe
C:/LocalLowAdobe
C:/Roaming/Adobe

Download Acrobat using the below link.

https://trials.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_WWMUI.zip

Extract the zip file and run the setup file to start the Installation

[Shaun32086976dcth]

Thanks for your help. This appears to have worked. Shame on Adobe for this critical malfunction, and more so for it being solved by another lucky customer who they actually gave a practical and working solution. 

[trinh_4761]

This tip works for me. Thanks

[Mario324453216uu8]

It definitely isn't the cable connection. 

I hope it gets fixed soon. It's taken way too long to fix. Has the problem even been acknowledged? Any statements like " we recognize the frustration, we are working on resolving this issue as soon as possible", anything? 

[Lia29082323it4b]

Same issue since last January. Nothing works to fix it. Really disruptive to productivity. Crazy that after so long there is no resolution as so many users are experiencing the same issue. Has anyone had any luck getting rid of it with any other methods? If unresolved soon I will be cancelling my subscription to find a more efficient product.

[Laura323964005g50]

Having the same issue, read through all the comments and solutions provided either do not work or are not feasible (I cannot download their debugging client on a company managed device). I will be reaching out to Adobe to cancel. 

[Pam33885363kdhp · Accepted solution]

This is all you need to do to get those pesky "upgrading key features" notifications to stop! https://www.wintips.org/how-to-disable-automatic-update-in-adobe-reader-dc/

Nothing else worked for me but this!

[Judy325986940o9e]

Hello Adobe Support,

Adobe just stopped answering for this unresolved issue? This is very troublesome! All the fixes and nothing works... What is being done on the Adobe side?

[Mario324453216uu8]

I noticed it only happens when I have several tabs open on Adobe. When I reduce it to 2 or 3 it goes away. Burdensome but it works. 

[Judy325986940o9e]

OMG! You are right! I closed a couple and now it went away! That is helpful! THANK YOU

[Mario324453216uu8]

You are very welcome. This might mean we can no longer have 2318234 tabs open anymore, lol. 

[Judy325986940o9e]

I just a CTRL ALT Delete on my Windows PC and End Tasked all the Adobe open items including one that was running the update. I then reopened the program and it started to run the update again from zero. I watched it go up, with the wifi browser open to watch it's connection. It went up steady from zero to 90% and it again stuck at 90% with the flashing window updater that interrupts everything! So.. that didn't work either!

[Mario324453216uu8]

I created this video to show how it goes away. When you reopen the program were all the tabs gone? sometimes you can close the program, and re-open it, and it will still have all the tabs. Look at this video I made using. I am sharing via One Drive, its an MP4.  28.09.2023_16.19.24_REC.mp4

[microENVISION]

I am experiencing the same problem. Why isn't this getting fixed adobe? 

[Amal.]

Hi @microENVISION @Mario324453216uu8 

Would you mind collecting and sharing the fiddler logs so we can isolate the issue for the fix, Below are the steps to capture fiddler logs :
• Download fiddler from: https://www.telerik.com/download/fiddler
• Run fiddler and go to ‘Tools-> Options’
• In the HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPS connects’ and ‘Decrypt HTTPS traffic.
• Now let fiddler run and launch Acrobat and perform the same operation.
• Once complete do a save of data by ‘File->Save->All sessions’.
• Please share this data

Regards

Amal

[Judy325986940o9e]

I am not comfortable downloading a random program to provide you the feedback you are requesting. Is there another way to help you to troubleshoot this issue?

[Amal.]

Hi there

Please check out the steps outlined here https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/43149837-adobe-a... for collecting the required fiddler logs. 

Regards

Amal

[Laura323964005g50]

As many other users stated, downloading a third party software to troubleshoot the issue is simply not possible because many of us are using a company manged device. Additionally, it is not my responsibility to troubleshoot the issue on Adobe's behalf. Please provide a solution ASAP that DOES NOT involve a 3rd party

[Oren31010379ed9m]

Hello Amal,

Your "support" instructions and resolutions are shameful and not helping.

Please escalate this problem to a higher support level, so that an actual resolution can be provided.

Thanks.

[Shaun32086976dcth]

When is this going to be fixed? 
Adobe has seriously let down it's paying customer base. The access to someone inside Adobe who can fix this is non-existent. 

Fix this issue or I remove my paid subscription for your dysfunctional product. It is unuseable. 

[Laura323964005g50]

I was not able to get any assistance on this matter after calling and chatting adobe support for weeks on end. 

I cancelled by subscription and used this community forum to justify getting a refund for the months where the primary product in my sub is unusable, and I switched to Xara for the time being. I know it's not a solution to adobe being crappy but I did help me in the meantime. 

[Peter33275034u1tq]

I too am sick of the feature rich TIME WASTING BS that Adobe believes should be of importance to me.  Upgrade ONLY when I say.  Not interested in reading through lots of how to live in Adobe BS.  FIX THE BUG so I can use the application I PAY FOR.  i.e. I am the customer OR become a yahoo or the like.  CUSTOMERS before Execs, Shareholders OR look forward to a law suit that has users going for companies....