Skip to main content
I
IT36226592m2fs
Participant
October 2, 2024
Answered

Upgrading key features stuck and even not allowing me to uninstall adobe

  • October 2, 2024
  • 1 reply
  • 11939 views

Hi, 

 

I am trying to upgrade adobe to adobe pro but the upgrades stucked. It shows upgrading key features, there are some installation issues. I have tried everything and yet issues exits. After paying for adobe pro and yet struggling and wasting time from last two days, can you please resolve this issue or let me know how to resolve the issue. Its really bad if we face such issues even after paying. 

This topic has been closed for replies.
Correct answer shaunee77

After searching through this Community and trying several suggestions, this is what worked for me:

1. Run the below CC cleaner tool, 

https://swupmf.adobe.com/webfeed/CleanerTool/win/AdobeCreativeCloudCleanerTool.exe

Select Clean All. I don't know if this was necessary.

2. Using Windows "Add or remove programs", I removed (Uninstalled) Adobe Acrobat.

3. Clicked the "Get Started" button from the email that was sent to me after purchasing Adobe Acrobat Pro, which I think just installs Pro from that link above.

So I think the solution is the cliche: Uninstall, Reinstall. The "Upgrade" from within Adobe Acrobat doesn't seem to work.

1 reply

R
Adobe Employee
ravinderg62643219
Adobe Employee
October 4, 2024

Hi @IT36226592m2fs 

 

Apologies for the trouble you had upgrading to Acrobat. Could you please try downloading and instralling the Acrobat installer directly from this location https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html 

Please download 64-bit windows installer and follow the steps to install Acrobat.

 

Regards

Ravi

S
shaunee77
Participant
November 15, 2024

I have the same issue and did download the 64-bit Windows installer from that link. When I run the setup.exe file, this error dialog pops up:

 

S
shaunee77Correct answer
Participant
November 15, 2024

After searching through this Community and trying several suggestions, this is what worked for me:

1. Run the below CC cleaner tool, 

https://swupmf.adobe.com/webfeed/CleanerTool/win/AdobeCreativeCloudCleanerTool.exe

Select Clean All. I don't know if this was necessary.

2. Using Windows "Add or remove programs", I removed (Uninstalled) Adobe Acrobat.

3. Clicked the "Get Started" button from the email that was sent to me after purchasing Adobe Acrobat Pro, which I think just installs Pro from that link above.

So I think the solution is the cliche: Uninstall, Reinstall. The "Upgrade" from within Adobe Acrobat doesn't seem to work.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices