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Upgrading key features stuck and even not allowing me to uninstall adobe

New Here ,
Oct 01, 2024 Oct 01, 2024

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Hi, 

 

I am trying to upgrade adobe to adobe pro but the upgrades stucked. It shows upgrading key features, there are some installation issues. I have tried everything and yet issues exits. After paying for adobe pro and yet struggling and wasting time from last two days, can you please resolve this issue or let me know how to resolve the issue. Its really bad if we face such issues even after paying. 

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Crash or freeze , How to

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Adobe Employee ,
Oct 03, 2024 Oct 03, 2024

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Hi @IT36226592m2fs 

 

Apologies for the trouble you had upgrading to Acrobat. Could you please try downloading and instralling the Acrobat installer directly from this location https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html 

Please download 64-bit windows installer and follow the steps to install Acrobat.

 

Regards

Ravi

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