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Dominic287860711ahx
Participating Frequently
March 13, 2024
Question

use Acrobat DC Pro 2017 on new laptop

  • March 13, 2024
  • 1 reply
  • 2803 views

I'm trying to continue using Acrobat DC Pro 2017 on my new laptop. When I launch the application, I get a message that sign in is required. Then I accept the license agreement. Next comes a page entitled "Serial Number of Previous Version".  Below that it states: "Serial Number you provided is valid, but a qualifying product could not be found on this computer." Next: "To upgrade, you must provide the serial number of your previous version. Please select your previous product version and enter its serial number." First, I don't want to upgrade, at this time, I want to continue using Acrobat DC Pro 2017. Second, in the list of products provided, Acrobat DC Pro 2017 is not there. I have the serial number, which can be found on the products page of my account with Adobe. Does anyone have an idea how I can continue using Acrobat DC Pro 2017 on my new laptop? Thank you in advance.

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    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 17, 2024

    You do not have Acrobat DC as DC means Document Cloud and that is available as a subscription.

     

    The Acrobat serial number that you have is for an upgrade to Acrobat 2017. To finish the setup procedure, you need to give also the serial number of the prior version. You upgraded at the time to Acrobat 2017.

    ABAMBO | Hard- and Software Engineer | Photographer
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    Dominic287860711ahxAuthor
    Participating Frequently
    March 17, 2024

    Thank you for your reply. You are right I do not have Acrobat "DC". The product page of my Adobe account lists Acrobat Professional version 17 and Acrobat Professional version 11.0. The serial number I entered during the setup is the one listed next to version 17. I was not aware of an upgrade of Acrobat 2017 Professional. And there had been one would it not be listed on the products page? The only two serial numbers I have is for the versions mentioned above. Suggestions? Thanks for your help.

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    Dominic287860711ahxAuthor
    Participating Frequently
    March 18, 2024

    You upgraded your XI to 2017. So the qualifying product is the serial number of XI.

     

    For activating a product with an upgrade serial number, you need to provide proof that you had a prior product. As XI is not installed and activated on your system, Acobat 2017 does know about the prior version. 


    Thank you for taking the time to follow this saga.

    As I understand your description, are you saying that I should install version 11 on the computer then install version 17?

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