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Participating Frequently
August 30, 2022
Question

Useless customer support from Adobe...

  • August 30, 2022
  • 4 replies
  • 2422 views

I am trying to get some information from Adobe. Our company credit card is still getting charged three (3) subscriptions to Acrobat which cannot be utilized. We can't use them because we do not know the email and sign-in information associated with them. The previous managment team (it was a new company then) allowed individual employees to establish subscriptions for Adobe Acrobat using their individual employee emails rather than a centralized email such as 'purchasing@company.com'. Those employees left the company when it was restructured a couple of years ago. The IT company which managed our emails back then went bankrupt a year and a half ago, so the former employees' archived emails no longer exist. Long story short... we need for adobe to provide us with the email addresses/accounts associated with the 3 subscriptions we are being charged for so that we can cancel those subscriptions and purchase new subscriptions under a central email. I have followed Adobes links and suggestions but to fruitless avail. I keep getting circled back around to yet more useless links and advice. As much as I would hate to do so, I feel there may be no other alternative than to have our card company block/deny those charges. Adobe can then send out all the threatening emails they want demanding payment but that would stupid an useless since nobody knows what emails are attached to those accounts and, even if we did, those email accounts no longer exist for us to get Adobe's demand for payment. Can someone please provide us with a direct email address or telephone number to an actual living (and reasonably intelligent human) who can provide us with all emails/accounts associated with our company's domain so that we can cancel those subscriptions in a pleasant and business-like manner? This has issue gotten beyond ridiculous, as has Adobe's useless customer assistance.

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4 replies

Participant
July 29, 2024

Adobe support is so useless indeed, the worst company we have to deal with. 

kglad
Community Expert
Community Expert
July 29, 2024

that screenshot showed 0.

John T Smith
Community Expert
Community Expert
August 30, 2022

Nobody in this public forum has access to accounts

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

Participating Frequently
August 30, 2022

Thanks for the info, John! I will try this phone number!!

The chat windows weren't any help. Because we do not know the Adobe IDs and sign-in info for the subscriptions we are being charged for, the Adobe rep wouldn't give us any information without them.

LinSims
Community Expert
Community Expert
August 30, 2022

[never mind. Axel posted it]

AxelMatt
Community Expert
Community Expert
August 30, 2022

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. 
Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support. 

CHAT: Click the following to contact Adobe customer support staff for help: 
https://helpx.adobe.com/support.html 

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers. 
 
This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID. 
 
Click the chat icon at the bottom right of the page to open a chat session. 
 


If that doesn't work, try this link, which opens a chat window directly: 
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

 

Typing "Billing" into the chat window should connect you directly to customer service in Billing.

Or type "agent" into the chat to get a human employee. 

 
PHONE: You can also search this page for a regionally appropriate phone number for customer support. 
https://helpx.adobe.com/contact/phone.html 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Participating Frequently
August 30, 2022

Thank you for yet more useless information which, as I pointed out, I have already tried when reading THE SAME USELESS LINKS AND INFORMATION in other people's post. If Adobe is not going to be more responsive to their customers, they need to be shut down.

kglad
Community Expert
Community Expert
August 30, 2022

if you're unable to make use of @AxelMatt 's link to adobe's phone numbers, explain, why that is.

 

and again, you're not communicating with "adobe" in the forums.