User cannot combine word documents to 1 PDF. unidentified error.

Report · Jun 27, 2022

Our Executive Admin has had this problem for quite some time on her in office computer, its completely impossible to fix so we gave her a brand NEW computer with 11th gen Core i5, 16GB RAM and 256 nvme SSD. Even on the new Windows 10 21H2 computer, this error occurs.

When she tries to combine word docs (docx files) to a PDF it says "No PDF file was created because Adobe Acrobat encountered an unidentified error."

The only way to do this is in each word doc, print to "Microsoft PDF" save them all in a folder, then combine all of those PDFS in that folder into one big PDF. She never used to have to do this extra step.

According to our software inventory system, it scanned the computer and has the following versions of software:

Adobe Acrobat DC version 22.001.20142 (Added to machines where users have Adobe DC license)

Adobe Acrobat Reader DC version 22.001.21042 (Part of our standard computer deployment)

Microsoft 365 Apps for business - en-us version 16.0.15128.20280 (this is where word comes from).

Her previous computer worked for a long time and then eventually started giving this error. So we completely removed adobe from it, rebooted and then reinstalled it. The issue persisted. Being that her old computer was going on 5 years old, we replaced it for a new model that we just received in. However even with a clean fresh load of software and a newly created Windows user profile, the problem persists.

Any ideas?

Report · Jul 07, 2022

We have the EXACT same issue. it worked fine until few days ago and now pdfmaker does not work at all and our user will have to print word docs to pdfs and then combine them all... Please fix! I tried all the online help forums from microsoft and adobe help.

In Response To pdf125163714ggfy · Jul 19, 2022

Same problem with install on my new laptop with Win10 Office 2016

Report · Jul 21, 2022

Is there any way to get official support from Adobe? How can I open a ticket with them?

Report · Jul 22, 2022

Hi All,

Sorry about the trouble caused.

Please try to update the application to the latest version and check if the issue persists.

It would be helpful if you could share the screen recording of the complete workflow that does not work.

Share the Acrobat version and OS in use.

We are looking forward to investigating this issue further.

Thanks,

Meenakshi

In Response To Meenakshi Negi · Jul 22, 2022

On a comptuer that works and another one that doesn't, Adobe and Office are reporting the same versions.

Adobe Acrobat DC 22.001.20169

Microsoft 365 Apps for business - en-us 16.0.15225.20356

Whats the best way to make a video? I know psr.exe creates I think an HTML with screenshots in a zip file. Keep in mind whatever you tell me has to be easy and built in to windows because I need to relay this to an end user that has little to no IT experience.

In Response To Meenakshi Negi · Jul 22, 2022

Here is a screenshot from Adobe Acrobat DC 22.001.20169

In Response To Meenakshi Negi · Sep 04, 2022

Hi, we have a very similar issue, when trying to combine multiple DOC files from either context menu or directly within Adobe Acrobat Pro 2020 with Office 365 installed on Windows 10. We get one pdf of the first document and then Acrobat hangs and never completes the merge. I've tried updating our packaged version via Check for Updates and also downloaded and installed the latest version directly from Adobe. If I role back to Office 2016 then merge documents works, there must be an issue with Acrobat and Office 365.

In Response To Tracey_Watkins · Sep 04, 2022

I'd also like to add that merging any other files works, I've tested merging PDFs and .TXT files and this successfully creates a merged PDF, only Office 365 files will not merge correctly. I have also installed Acrobat DC 64 bit and the same issue is present, cannot merge Office 365 files, can merge any other supported file types.

In Response To Meenakshi Negi · Oct 07, 2022

Was this ever resolved? We have the same issue and i cannot find a solution. Win 11 Pro with Acrobat DC 2022.002.20212 64bit

In Response To expiredaccount · Oct 07, 2022

As gas as I know no, it was never resolved.

In Response To KJSTech · Oct 07, 2022

Dear Adobe, as a business that uses your software primarily for the purpose of combining word documents into a single pdf, please can this issue be looked at. It does not strike me as fair that we pay you all of this money for your software (which currently it is not working) and there does not appear to be an avenue to get this rectified. Very frustrating indeed. If my business made it this difficult to to offer help to it's clients, I wouldn't have a business left!

In Response To Meenakshi Negi · Jan 16, 2023

I am having this same issue. Can you advise a solution. Using Adobe version 2022.003.2031 and it only seems to happen when trying to combine 2 Microsoft Word documents with Microsoft 365 which is up to date.

In Response To Amy27959848x8p5 · Jan 16, 2023

Hi @Amy27959848x8p5

Hope you are doing well and sorry to hear that

Is this an issue with a particular Word file or with all the files? Please try with a different file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

As you have the latest version, please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

Let us know how it goes.

Regards

Amal

In Response To Serene_nature15C3 · Jan 16, 2023

It is a word document from a shared network. When I download it to my PC it does work but is a long way round. This use to work fine up until a couple of weeks ago and my other colleague can still do this. Why can't I?

In Response To Amy27959848x8p5 · Jan 30, 2023

Hi @Amy27959848x8p5

We are sorry for the delayed response. As the application works fine when you download the PDF o your computer locally, please try to get in touch with the IT admin at your end and see if that helps.

Regards

Amal

In Response To Amy27959848x8p5 · Feb 03, 2023

This literally just started occurring YESTERDAY. It was fine earlier this week. It's only when I try to combine 2 word docs. I have to create pdfs of the individual word docs first and then combine them. What is going on???

In Response To LisaBoz · Feb 03, 2023

And i tried moving the preferences folder and that did not work. I've updated, repaired, uninstalled...nothing works

In Response To LisaBoz · Feb 06, 2023

We are having the same issue. Current version of Acrobat is 2022.003.20314.

Users have been able to combine Word and PDF documents together until this week. Now, only PDF documents will combine.

In Response To Scott255716466dld · Feb 09, 2023

Hi @Scott255716466dld

I have tried to reproduce the issue on my end and its working fine. As you have the most recent application version, please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

In Response To Serene_nature15C3 · Feb 09, 2023

I have this problem too. It started about a week ago. I regularly combine files including Word files into one PDF. Normally the Word files are converted with no difficulty but now Acrobat cannot convert them. I have this problem on 3 different computers each running up-to-date versions of Acrobat Pro and Word on an up-to-date Windows 11 installation. 2 of the machines use the 32-bit version of Acrobat and one the 64-bit version but all three have the same problem. In the Combine Files window "Error During Processing (file skipped)" appears against any Word files. Other file types continue to convert OK (including rtf document files). I have tried running the Repair Installation function in Acrobat and deleting the Preferences folder within Appdata for Acrobat DC but to no avail.

To combine Word documents I now have to use Save as Adobe PDF in Word and use the resulting PDF.

If Amal or any other Adobe employee has a solution, I would love to know it.

Report · Feb 09, 2023

For all having this issue: We have determined this is a problem with Acrobat DC 64 bit on PC. The issue does not occur on Silicon Macs with the 64 bit version of Acrobat, nor does it occur on PCs running the 32bit version.

In Response To dbeattie-rcb · Feb 09, 2023

I beg to differ. I have the problem with the 32 bit version of Acrobat as well as the 64 bit version (see my post above)

In Response To dsg106 · Feb 09, 2023

I was a little too general on my post, sorry. It seems there are number of issues performing this task. On our systems, it is as I stated, but we do not get any errors, the process just hangs on all machines having the issue. Some have pointed to a registry hack to fix, and blaming an Office update or version. But we do not have this issue on our Apple workstations. Since we do not get an actual error, please take my info for what it is worth in troubleshooting your own process.

In Response To dbeattie-rcb · Feb 09, 2023

So is Adobe working on this? I've uninstalled Microsoft Office and Adobe and then reinstalled both and it still doesn't work....

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User cannot combine word documents to 1 PDF. unidentified error.