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KJSTech
Inspiring
June 27, 2022
Question

User cannot combine word documents to 1 PDF. unidentified error.

  • June 27, 2022
  • 5 replies
  • 15477 views

Our Executive Admin has had this problem for quite some time on her in office computer, its completely impossible to fix so we gave her a brand NEW computer with 11th gen Core i5, 16GB RAM and 256 nvme SSD.  Even on the new Windows 10 21H2 computer, this error occurs.

 

When she tries to combine word docs (docx files) to a PDF it says "No PDF file was created because Adobe Acrobat encountered an unidentified error."  

 

The only way to do this is in each word doc, print to "Microsoft PDF" save them all in a folder, then combine all of those PDFS in that folder into one big PDF.  She never used to have to do this extra step.

 

According to our software inventory system, it scanned the computer and has the following versions of software:

Adobe Acrobat DC version 22.001.20142 (Added to machines where users have Adobe DC license)

Adobe Acrobat Reader DC version 22.001.21042 (Part of our standard computer deployment)

Microsoft 365 Apps for business - en-us version 16.0.15128.20280 (this is where word comes from).

 

Her previous computer worked for a long time and then eventually started giving this error.  So we completely removed adobe from it, rebooted and then reinstalled it.  The issue persisted.  Being that her old computer was going on 5 years old, we replaced it for a new model that we just received in.  However even with a clean fresh load of software and a newly created Windows user profile, the problem persists.

Any ideas?

    5 replies

    P
    philb1983
    New Participant
    February 9, 2023

    I had a similar issue when combining powerpoints with Adobe.  I was getting the same error.

    In this case I traced it down to a third party  powerpoint Add-In.

     

    I removed the Add-In from powerpoint and no longer get the error.

    S
    Scott255716466dld
    New Participant
    February 9, 2023

    This solved the issue for me.  I had a COM 3rd party add-in in Word that when I disabled it, resolved my issue.  
    Thank you, Thank you, Thank you. 

      L
      LisaBoz
      Participating Frequently
      February 9, 2023
      This did NOT help me. Don't disable this COM add-in. It's required for making pdfs from Word docs.
      D
      dbeattie-rcb
      Inspiring
      February 9, 2023

      For all having this issue: We have determined this is a problem with Acrobat DC 64 bit on PC. The issue does not occur on Silicon Macs with the 64 bit version of Acrobat, nor does it occur on PCs running the 32bit version.

      D
      dsg106
      New Participant
      February 9, 2023

      I beg to differ. I have the problem with the 32 bit version of Acrobat as well as the 64 bit version (see my post above)

      D
      dbeattie-rcb
      Inspiring
      February 9, 2023

      I was a little too general on my post, sorry. It seems there are number of issues performing this task. On our systems, it is as I stated, but we do not get any errors, the process just hangs on all machines having the issue. Some have pointed to a registry hack to fix, and blaming an Office update or version. But we do not have this issue on our Apple workstations. Since we do not get an actual error, please take my info for what it is worth in troubleshooting your own process.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      July 22, 2022

      Hi All,

       

      Sorry about the trouble caused.

       

      Please try to update the application to the latest version and check if the issue persists.

      It would be helpful if you could share the screen recording of the complete workflow that does not work.

      Share the Acrobat version and OS in use.

       

      We are looking forward to investigating this issue further.

       

      Thanks,

      Meenakshi

        K
        KJSTechAuthor
        Inspiring
        July 22, 2022

        On a comptuer that works and another one that doesn't, Adobe and Office are reporting the same versions.

         

        Adobe Acrobat DC 22.001.20169

        Microsoft 365 Apps for business - en-us 16.0.15225.20356

         

        Whats the best way to make a video?  I know psr.exe creates I think an HTML with screenshots in a zip file.  Keep in mind whatever you tell me has to be easy and built in to windows because I need to relay this to an end user that has little to no IT experience.

        K
        KJSTechAuthor
        Inspiring
        July 21, 2022

        Is there any way to get official support from Adobe?  How can I open a ticket with them?

          P
          pdf125163714ggfy
          New Participant
          July 7, 2022

          We have the EXACT same issue. it worked fine until few days ago and now pdfmaker does not work at all and our user will have to print word docs to pdfs and then combine them all... Please fix! I tried all the online help forums from microsoft and adobe help.

            P
            philb1983
            New Participant
            July 19, 2022

            Same problem with install on my new laptop with Win10 Office 2016

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