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horsman@123w.ca
Participant
March 26, 2025
Answered

Users Acrobat crashes upon launch.

  • March 26, 2025
  • 1 reply
  • 598 views

I have tried deleting all the prefs, and just about everything related to Acrobat from >Application Support. I'verun the uninstaller and re-installed without any success. It will launch when OS booted into Safe Mode. Trying to find a solution before using CC Cleaner to remove everything (which may or may not solve it anyways). Thanks!

    Correct answer S_S

    Hi @horsman@123w.ca,

     

    Hope you are doing well. Sorry for the trouble.

     

    While I get this checked with the devs for further investigation, would you mind running the Acrobat cleaner tool https://adobe.ly/4j2OCzh, reboot the computer once, and install the application using the direct link https://adobe.ly/4c68Eqv and see if that works for you.


    Regards,
    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    March 27, 2025

    Hi @horsman@123w.ca,

     

    Hope you are doing well. Sorry for the trouble.

     

    While I get this checked with the devs for further investigation, would you mind running the Acrobat cleaner tool https://adobe.ly/4j2OCzh, reboot the computer once, and install the application using the direct link https://adobe.ly/4c68Eqv and see if that works for you.


    Regards,
    Souvik.

    H
    horsman@123w.caAuthor
    Participant
    March 27, 2025

    Hi Souvik,

     

    That seems to have solved the problem. Thanks!

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 28, 2025

    Hi @horsman@123w.ca,

     

    Thanks for letting us know that it worked for you.

     

    Marking the answer as correct for future users to use as a reference.


    Regards,
    Souvik.

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