Very slow attaching from Adobe to Outlook
I have a client that is using Adobe DC Standard and attempting to use the folder icon to send to his email as an attachment. When he clicks that icon (even on a very small pdf) the process to attach to an email takes 1 - 2 minutes to complete. (Adobe DC Standard (Fully Updated) and Outlook 2016 (Fully Updated)
I have tried the following...
- Repaired the installation of Office and Adobe
- Turned off Cached Exchange Mode in Outlook and tested again.
- Changed to Office 64-bit instead of Office 32-bit.
- Again tried it with both Cached Exchange Mode on and off.
- Received an alert that his hard drive was throwing errors due to bad sectors…
- Replaced Hard Drive
- Reloaded Operating System and Applications from scratch
- Again tried steps 1-4
- Attempted to “Share” a document from Word and Attach to an Email as an attachment. This works flawlessly.
- Found an Add-on that was installed in Outlook called Adobe Send and Track
System seems to work better without Send and Track turned on but is still very slow. (Instead of 2 minutes to attach it takes 1 minute)
What can I do to resolve this issue? I have searched the Adobe forums but most of the entries have to do with the envelope icon failing completely. This is just a crazy delay.
Thanks for your help in advance.
-Rob
