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M
miguel.a.aloy@uv.es
Participant
June 17, 2020
Question

Video Buffering forever in Acrobat Pro DC for Mac

  • June 17, 2020
  • 1 reply
  • 785 views

The attached document contains a movie that should play on click (in Figure 8). After I click on it and set the appropriate trust in the file, the second time I click to reproduce the movie, the file buffers forever and does not reproduce the movie. A pop up window says "Buffering..." and the blue progression line has arrived to the right end of the pop up window, but nothing happens.

 

I can play other movies embedded in PDF files, and I know that when using Acrobat Pro DC on Windows the movie plays without problems. I have tried using in the Preferences>Multipmedia (legacy) both "QuickTime" and "Flash", but the problem persists.

 

The data of my system:

Acrobat Pro DC version 2020.009.20067

Operating system: Mac Os High Sierra version 10.13.6

Laptop: MacBook Pro (Retina, 15-inch, Mid 2014).

 

Is there anything I could do to properly play the movie in the mentioned PDF with Acrobat Reader Pro for Mac?

Thanks in advance for your help.

    This topic has been closed for replies.

    1 reply

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    June 18, 2020

    You should use a MP4/h.264 encoded video, not an AVI.

    Acrobate du PDF, InDesigner et Photoshopographe
      M
      miguel.a.aloy@uv.esAuthor
      Participant
      June 18, 2020

      Many thanks! I will let the publisher know about this possibility for them to change the format of the movie. I'll let you know whether the fix up works.

       

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