Video in PDF

[nadinep92978680]

Hello all,

I have created a PDF with a video. It is an .mp4 (H.264) video. Once by embedding the video directly in the PDF and once via a url. On the Mac, both variants can be played with Acrobat Reader DC and Adobe Acrobat DC without any problems. On a Windows PC (Windows 10), both variants can only be played in Adobe Acrobat DC. In Acrobat Reader DC, I only have sound with the embedded video and nothing is played with the video via the url. In addition, the navigation for starting, stopping and pausing the video is missing on the Windows PC in Acrobat Reader DC and with Adobe Acrobat DC.

Does anyone have an idea what this could be?

Many thanks for the support

Nadine

[Amal. · Accepted solution]

Hi Nadine

Hope you are doing well and sorry for the trouble. As described you are unable to play embedded video in PDF files in Adobe Acrobat Reader DC and the same file plays well in Acrobat Pro DC

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20048 installed. Go to Help > Check for Updates and  reboot the computer once.

Also, please try to repair the installation (Win Only) from help menu. Go to Help > Repair installation.

If it doesn't work, please turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

You may also try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.

Also, please check out the help page - https://helpx.adobe.com/acrobat/using/playing-video-audio-multimedia-formats.html

Regards

Amal

[nadinep92978680]

Hello Amal,

Thank you very much. The tip "turn off the protected mode" helped. It's probably not good to leave it off, but at least the playback works that way. Unfortunately, there is no navigation to start/stop/pause.

Best regards
Nadine

[Amal.]

Hi there

As turning off the protected mode works for you, please chekout the help page https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

Regards

Amal

[nadinep92978680]

Thank you, I will check.

Best regards

Nadine

[arift85733548]

uncheck '' enable protected.... '' thing solved the mp4 playing problem

but !!! no video control button 

and no editing video trimming cutting ( that says there is trimming and cutting function on adobe site ) 

[Amal.]

Hi there

We are glad to hear that. Also, for the control options and the supported video formats please check the help page https://helpx.adobe.com/acrobat/using/rich-media.html

Regards

Amal