Volume Licensing Ver. 12 Pop-Up

Forum|Forum|1 year ago
May 3, 2024
2 replies
971 views

Hi,

We are currently on a Volume License for Adobe Acorbat DC Version 12. Just recently we have been getting these pop ups(See attachment below). We also contacted Adobe Support via a phone call and they advised for us to reach out to the community (Case Number: ADB-34368485-K7D0. Issue: Manage Team License). We have searched through to see if we can kick out users but do not see a area where we can. Also we have not added any extra computers. I know that this is a much older version than we are at currently. Any assistance to get this moving would be greatly appreciated.

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kglad

Community Expert

have any users ever "deactivated" (acrobat>help>deactivate)?

R

RASADMINAuthor

Participating Frequently

To my knowledge, I do not believe so. Would there be a way to check? The portal is very empty.

R

RASADMINAuthor

Participating Frequently

Looks like they do not have a Deactivate option.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

R

RASADMINAuthor

Participating Frequently

Thank you!

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