Volume Licensing Ver. 12 Pop-Up

[RASADMIN]

Hi, 

We are currently on a Volume License for Adobe Acorbat DC Version 12. Just recently we have been getting these pop ups(See attachment below). We also contacted Adobe Support via a phone call and they advised for us to reach out to the community (Case Number: ADB-34368485-K7D0. Issue: Manage Team License). We have searched through to see if we can kick out users but do not see a area where we can. Also we have not added any extra computers. I know that this is a much older version than we are at currently. Any assistance to get this moving would be greatly appreciated.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[RASADMIN]

Thank you! 

[kglad]

have any users ever "deactivated" (acrobat>help>deactivate)?

[RASADMIN]

To my knowledge, I do not believe so. Would there be a way to check? The portal is very empty.

[RASADMIN]

Looks like they do not have a Deactivate option.

[kglad]

is there an account, you can sign-in to using the enterprise credentials, https://account.adobe.com

[RASADMIN]

Yes there is.

[kglad]

does it show activated devices?

[RASADMIN]

Sadly it shows 0 devices activated.

[kglad]

sorry, that was a dead-end.

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[RASADMIN]

I appreciate the help! Sadly went back to Adobe chat and was reffered back here.

[kglad]

@Jeff_A_Wright 

is there anything else that can can be done to help the op?

[Jeffrey_A_Wright]

@kglad if Acrobat is being provided through a team license or volume license, then the Enterprise & Teams discussion forum may have additional suggestions.

@RASADMIN I did confirm that the software registered under your account is a volume license for Acrobat.