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Watermark Saved Settings Not Saving

Forum|Forum|7 years ago
April 18, 2018
5 replies
10472 views

I add a new watermark, click the File radio button in the Source selection, select a PDF file, make some adjustments to the Scale setting and then click the Save Settings... button. I enter a name for the setting, save it and it shows up in the Saved Settings dropdown.

I open a new PDF, add a new watermark, select the Saved Settings entry I created earlier but it does not load the file or the scale changes and displays an error "No source text was entered. Please enter some text and try again." when I click OK. This worked perfectly on Acrobat XI but does not work on any of our DC installations.

Edit and convert PDFs

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Correct answer Bebbzorweeo

I found a solution for this problem,

If you make a watermark template and use millimeters as the position settings and then try to use that template again you won't see the watermark since it's not using millimeters anymore.

I changed the position settings to inches and saved the template and now it works.

V

Vittaldeep

Participant

Hi,
So pretty much, just save the Watermark file under the Users folder on Windows, that should work.

V

Vittaldeep

Participant

Like Goto C Drive, Users, and select the User folder Name, and save the Watermark file there.

T

Terri5F9C

Participant

I am having a similiar problem.

Using Adobe Acrobat Pro XI, have had no problems previously adding watermarks. However, now I can add the watermark and use it on that document, but when I access the saved watermark in a new document, it hasn't saved the source file. My source file is a jpg of a stamp. It is almost the same file size as its predecessor.

I have tried using millimeters in the position settings, even defaulted my settings to millimeters. I have tried created new saved templates, saving over old templates. But for some reason the source file never saves.

It only happens with the source file. If I update or add new text, that watermark saves fine as a template.

CGLtax

Participating Frequently

Same here. Deleted everything, uninstalled, rebooted, reinstalled, re-saved Watermarks, etc. Everytime I go back into Adobe DC to select a watermark, all the settings for appearance and position go to what matches for the watermark, but the file location says <no source file selected>

We've tried this with both mapped drives to the network, as well as the actual network path, and both have the same result. It only started doing this in late fall, and now I'm at the point where it is driving me nuts.

Bernd Alheit

Community Expert

On Windows the xml files of the watermarks are saved at:

C:\Users\<user>\AppData\Roaming\Adobe\Acrobat\DC\Preferences\Watermark

Open the xml file in a text editor and look for the path of the image file.

B

BC_Ldn

Participant

I saved my wartermark after positioning using MM. When I load watermark doesn't come up. BUT... if I change my settings to MM before I load the watermark - then load it ... IT WORKS!!! This post really helped. Bit baffled as to why we need to do this but happy we found a fix.

B

Bebbzorweeo

Participant

Hey,

I have this exact same problem but only if I change the language to English.

I am using Adobe Acrobat DC 2015 (2015.006.30306) running on Windows 7 64-bits.

The default language of my company's applications/OS is in Swedish and watermark templates works fine when Adobe is in Swedish but if I switch it to English this problem occurs.

We have tried with the watermark files (PDF/PNG/JPG) on different drives, both locally and on network storage.

B

BebbzorweeoCorrect answer

Participant

I found a solution for this problem,

If you make a watermark template and use millimeters as the position settings and then try to use that template again you won't see the watermark since it's not using millimeters anymore.

I changed the position settings to inches and saved the template and now it works.

harshas13

Adobe Employee

Hi Kevinm24889464,

As per the designed behavior, when you create and save a watermark setting in Adobe Acrobat DC, it should let you use the exact saved settings without having to make any adjustments or reselect the file, if this is not working it could be a case of corrupted preferences.

Please refer to the below thread on how to reset Acrobat Preferences:

How to reset Preference settings in Acrobat.

Please reply to confirm if this resolved the issue or not.

-Harsha