We can't verify your subscription status

Forum|Forum|5 years ago
August 13, 2020
3 replies
745 views

Since Wednesday morning 8/12/20, everytime I open a (pdf) I get this message.

"We can't reach the Adobe serviers". This may be because you're not connected to the internet. (I am connected). Check you connection and try again below. When I "try again", "Sorry, Acrobat DC has encounted an error and ne

I log into my account, and my subscription is current.Getting very frustrated

General troubleshooting

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default1if7ugxf3mdg

Participating Frequently

I'm also having the same issue -- have uploaded the log:

AdobeLogs_20211011_123321_057-win.zip

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LarooUser

Participant

Same thing here. I tried the Chat help, I have been transfered between 3 departments, waiting on the 4th, almost an hour now. Why can't adobe post a solution.

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devm56557647

Participant

Same thing is happening to me. I've uninstalled and reinstalled, tried updating this date/time thing their knowledge base suggests... Keeps happening.